PreServices Representative

locationHuntsville - Alabama (AL), 35806


Estimated salary $17 an hour

Job Description:


Pre-Service Representatives perform scheduling and/or pre-registration of patients for facility visits via telephone. This position may also involve verifying insurance, collecting copay's, obtaining authorizations, and logging data. This position is expected to provide a superior level of customer service with patient interactions.

Education or Prior Experience:

  • 6+ months previous registration experience at a hospital or clinic
  • Previous registration experience in a hospital setting preferred

Duties and Responsibilities:

  • Meet individual KPIs and goals.
  • Handle inbound, dialer, and outbound calls in a timely manner
  • Schedule patient appointments per client expectation
  • Pre-Registration of patient appointments into one or more software programs
  • Verify insurance eligibility and patient liability amounts and collect financial obligation from patients
  • File, maintain logs, and perform other general administrative and team support duties as required
  • Collect data for quality improvement
  • Answer and work client emails
  • Place follow-up calls if needed
  • Other duties as assigned

Desired Qualities:

  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Discretion – Job requires the handling of sensitive information and keeping this information confidential.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Persistence — Job requires persistence in the face of obstacles.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
. Requirements:


Knowledge of registration or pre-registration processes and all components associated with those


Knowledge of HIPAA compliance

Knowledge of collections tactics

Knowledge of customer service best practices


Talking and typing at the same time.

Active Listening — Giving full attention to patients, taking time to understand patient needs and requests, asking questions as appropriate, and not interrupting at inappropriate times.

Customer Service – Providing excellent service to patients, going above and beyond to ensure their questions are answered, needs are met, and concerns handled. Ensuring patients feel valued and respected.

Speaking — Talking to others to convey information effectively.

Time Management — Managing one's own time effectively to maximize production.

Monitoring — Monitoring/Assessing performance of yourself to make improvements or take corrective action.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.


Typing speed – ability to type at least 40 wpm.

English Comprehension – The ability to fluently communicate in and understand English, the primary language of the work team.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition — The ability to identify and understand the speech of another person.

Speech Clarity — The ability to speak clearly so others can understand oral communication.

Working Conditions:

This position is located in an office environment and requires the following physical abilities:

Performing work at a stationary work station for 8 hours

Interacting with a desktop computer or laptop

Ability to enter data into systems using a keyboard

Ability to communicate clearly with patients over a telephone system for 8 hours

Ability to listen to patients and accurately interpret their communication

Ability to work at a pace that allows the employee to meet the standard goals as set forth by management

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