USA

Patient Relations Coordinator

Orange Beach - Alabama (AL), 36561

American Family Care

Job Description:

Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Essential Duties and Responsibilities

  • Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
  • Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.
  • Register patients, update patient records, and verify insurance accurately and timely
  • Follow company procedures related to workers’ compensation and occupational medicine patients
  • Determine, collect and process patient payments and address collection and billing issues
  • Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
  • Respond promptly to customer needs, provide excellent customer service, assist patients with
follow-up appointments, and fulfill medical documentation requests
  • Balance daily patient charges (cash, check, credit cards) against system reports
  • Complete closing procedures by preparing closing documentation and submitting required reports
  • Prepare, sign, and drop the deposit in the safe on a nightly basis
  • Complete cash control procedures and secure financial assets
  • Maintain complete and accurate documentation.
  • Maintain office supplies
  • Observe safety and security procedures; promote a safe and pleasant work environment
  • Report potentially unsafe conditions to management
  • Regular attendance to ensure efficient clinic operations
  • Other duties and responsibilities as assigned
  • Qualifications

    High School Diploma or GED required. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone voice. Tactful interpersonal relationships.

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