USA

Front Desk Agent

Wetumpka - Alabama (AL), 36092

Hampton Inn by Hilton

Job Description:

Open interviews on Tuesday from 10a-12p

DO NOT CALL TO CHECK ON APPLICATION STATUS. This is an interruption to business. If you are unable to attend open interviews we will call applicants we are interested in to set up interview times.

The Front Desk Associate will be responsible for all functions of the front desk as they relate to the daily operations of the hotel. This position provides quality customer service and maintains a customer-focused work ethic that ensures guest satisfaction and exceeds the guests' expectations. Responsibilities include, but are not limited to, communications with guests and associates, telephone operations, computer operations, reservations, report gathering and interpretation, cash handling, deposits, key issuance, maintenance of public areas, and protecting guest privacy and safety when within reasonable control of the position to do so.

Duties and Responsibilities:

Demonstrating and encouraging an enthusiastic commitment to quality performance and continuous improvement. Demonstrating dissatisfaction with and working to improve less than excellent performance. Fulfilling responsibilities with honesty, integrity and in full compliance with legal and company requirements. Possessing a positive attitude and work ethic as well as being a motivator to fellow co-workers and support staff. Ability to welcome changes and challenges. Prepared to deal with customer situations and requests and the ability to respond quickly to meet the guests' needs and expectations to ensure customer satisfaction and brand loyalty.

Participative and interactive performance style. Self-empowered to complete daily tasks and assignments with little supervision at times. Self-reliant and independent work style as well as ability to work well under pressure. Ability to communicate effectively with guests and fellow co-workers.

A list of major tasks of the position follows.

  • Ensure Quality Customer Service is delivered continuously
  • General Accounting Duties and Record Retention/Maintenance
  • Financial and sales goals/expectations
  • Practicing Quality Standards and Procedures
  • Assist in other departments as needed

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High School diploma with strong customer service experience required. Demonstrated knowledge of computers, word processing, and Onq experience strongly preferred. Prior front desk experience highly considered for immediate hire. Concise, clear verbal and written communication skills. Regular work attendance which includes flexibility in work schedule that may include afternoons, nights, weekends, and holidays.

Excellent customer service skills.Demonstrates Concise, clear verbal and written communication skills. Regular work attendance which includes flexibility in work schedule that may include afternoons, nights, weekends, and holidays. Excellent customer service skills. Demonstrate ability to inthttps://employers.indeed.com/p#eract with coworkers in a variety of situations and maintains a calm demeanor in a stressful environment.

Job Types: Full-time, Part-time

Open interviews on Tuesday from 10a-12p

DO NOT CALL TO CHECK ON APPLICATION STATUS. This is an interruption to business. If you are unable to attend open interviews we will call applicants we are interested in to set up interview times.

Job Types: Full-time, Part-time

Experience:

  • Front Desk: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

Language:

  • English (Required)

Working days:

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Typical start time:

  • 3PM

Typical end time:

  • 11PM

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Innovative -- innovative and risk-taking
  • Aggressive -- competitive and growth-oriented
  • Outcome-oriented -- results-focused with strong performance culture
  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

Schedule:

  • Monday to Friday
  • Weekends required
  • Holidays required
  • Day shift
  • Night shift
  • 8 hour shift

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