usa

Client Support Analyst *

Hayward - California, 94541

at Alameda County Office Of Education

$6,791 a month

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Develops and prepares a wide variety of complex materials (e.g. application documentation, training materials for new procedures, changes to existing procedures, flow charts, user guides, notices, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
  • Troubleshoots malfunctions of database systems for the purpose of resolving client operational problems and/or issues and restoring services.
  • Performs detailed analysis of existing client procedures and needs assessments for the purpose of ensuring stability and performance of production databases and the availability of stored data
  • Trains officials, administrators and support staff in software application procedures, in groups and individually for the purpose of ensuring their ability to use new and/or existing databases and related software.
  • Collaborates with a variety of internal and external parties (e.g. school district officials, other staff, software providers, outside agencies, etc.) for the purpose of establishing and maintaining collaborative customer service relationships and ensuring project success.
  • Tests and/or monitors the testing of developed application software for the purpose of ensuring that product matches defined requirements and expected functionality and for recommending to clients.


QUALIFICATIONS
  • Experience: Job related experience within a specialized field with increasing levels of responsibility is required.
  • Education: Community College and/or vocational school degree with study in job-related area.
  • Equivalency: Associate’s degree (A.A.) or equivalent in Business Administration, Information Technology or related field; four years of related experience of increasing responsibility and/or training; or equivalent combination of education and experience.

LOCATION: Alameda County Office of Education, 313 West Winton, Hayward, CA

APPLICATION SCREENING & EXAMINATION PROCESS:
Applications and resumes will be screened in based on established minimum qualifications. Applicants with the highest levels of training and experience will be notified via email of date, time, and place of the written exam. The process is as follows:
  • Application & Resume Appraisal…………………….PASS/FAIL
  • Supplemental Questionnaire Appraisal……………..PASS/FAIL
  • Written Exam*…………………………………...........Weighted 50% (TBD, details will be sent via email)
  • Technical Oral Interview*……………………............Weighted 50% (TBD, details will be sent via email)
    • Candidates must attain a minimum score of 70% on all scored processes.

  • Answers to Supplemental Questions
  • Copy of Transcript
  • Resume

FTE:

1.0
Recruiter:
Robbie White