Title Clerk III
Phoenix - Arizona (AZ),
Customer Services: Title Clerk – Facilities/Admin (FAE100), Title Clerk I – Support Staff I (SSF101), Title Clerk II – Support Staff II (SSF102), Title Clerk III – Support Staff III (SSF103),
Title Services: (PA PenDot Office & Buffalo) Title Clerk I – Office Direct I (OFD101), Title Clerk II – Office Direct II (OFD102), Title Clerk III – Office Direct III (OFD103)
Cost Center: Customer Services, 8650 and Title Services, 0510
FLSA Status: Non-Exempt
Job Summary: Reporting to the Office Manager, the Title Clerk processes incoming titles ensuring transferability to buyer in an efficient and accurate manner. Maintain consistently high standards on accuracy and efficiency. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.
Responsibilities and Duties include but are not limited to the following:
1. Provide excellent customer service:
§ Make sure customers receive prompt, efficient and courteous attention. Notify Office Manager if a challenge arises with a title that cannot be resolved.
§ Handle incoming calls from dealer representatives with title issues and/or questions.
§ Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
§ Provide prompt and courteous service. Demonstrate friendliness and greet every customer as they enter and participate at the sale.
§ Resolve any customer complaints in a friendly, courteous manner and advise Office Manager of all serious complaints or incidences.
2. Process Titles:
§ Receive by comparing the entire VIN number to AMS, MV50’s, Lien Release and any other paperwork that may be attached. Verify the odometer reading, release of liens, “free and clear” title, line of ownership is properly documented and that the titles contain no alteration. Look for announcements in AMS in title management against the boxes checked on the title or MV50 – verify they are accurate. Ensure titles are delivered to purchasing dealer. File titles in appropriate location.
§ Pull reports, customer worksheets, vehicle inventory and title absent list at the end of the day on auction day.
§ Keep updated notes on outstanding problem titles to assure issues are resolved in a timely manner.
3. Payment process:
§ Process payments for dealers – count checks, money orders, cashier’s checks, and provide a receipt.
§ Process check payments for dealers.
§ Maintain knowledge of DMV laws and regulations as related to vehicle titles.
§ Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
§ Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager.
§ Practice and promote company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun.
- High School Diploma or GED preferred.
- One (1) year of title experience at dealership or auction.
- Effective customer relations, communication and interpersonal skills required.
- Computer skills preferred.
Physical Requirements and Working Conditions:
They physical activity requirements of the position are Light Physical Work.
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for
Clerical, Administrative, Machine Operators (including inspection) positions.
Constant – sitting, standing, watching, touching and fingering, listening, talking, grasping
Frequent – walking, reaching, feeling, kneeling, stooping, crouching, lifting
Occasional – pushing, pulling
Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
This position is subject to inside working conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with automobile operations and emissions.
Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.