Benefits Technician

locationPhoenix - Arizona (AZ), 85018

atScottsdale USD 48

Estimated salary $66,829 - $86,881 a year

Job Description:


: Non-Exempt


This is a specialized administrative class that requires incumbents to have functional knowledge in multiple benefits areas. Incumbents are responsible for processing and providing routine benefits information for employees, preparing and monitoring benefits related reports. Incumbents are required to understand and use limited discretion in applying laws, rules, regulations and policies.

DUTIES & RESPONSIBILITIES: (These duties are a representative sample; position assignments may vary.)

  • Reviews and processes personnel actions related to employment, contracts, and personnel information changes; tracks employees on leave status; enters and updates information in a database.
  • Provides administrative support, which may include: sorting records; coordinating meetings; preparing and disseminating communication materials; typing and creating a variety of correspondence, announcements, records, forms, and reports; and, performing other related activities.
  • Responds to requests for information from employees and/or the general public over the phone, in person, and via e-mail regarding a variety of Benefits procedures, programs, job opportunities, and/or other related information.
  • Prepares and maintains a variety of correspondence, notices, files, records, and/or other related information.
  • Researches, compiles, and analyzes a variety of data and information; prepares related reports.
  • Provides technical information and instruction reguarding benefit coverage to employees and retirees. Interprets and explains rules and procedules.
  • Researches, responds, analyzes and resolves various employee, department and management related inquires and/or questions.
  • Communicate with Payroll Department to establish employee deductions and resolve discrepancies.
  • Performs other duties of a similar nature or level.

EDUCATION & EXPERIENCE: (positions in this class typically require):

High School Diploma, or G.E.D., and four years of human resources experience, OR Associate’s Degree and two years of human resources experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the

job such as those listed above.

LICENSING REQUIREMENTS: (positions in this class typically require):

Licensing Requirements:

  • None Required.

KNOWLEDGE: (position requirements at entry):

Knowledge of:

  • Customer service principles;
  • Recordkeeping principles and practices;
  • Modern office practices;
  • Automated human resources information systems;
  • Applicable laws affecting human resources operations;
  • Basic principles and practices in assigned area of responsibility.

SKILLS: (position requirements at entry):

Skill in:

  • Operating computers and applicable software;
  • Preparing reports;
  • Compiling and analyzing data and information;
  • Providing customer service;
  • Maintaining a variety of records and logs;
  • Handling sensitive and confidential issues;
  • Performing employment verifications;
  • Using modern office equipment;
  • Interpreting and applying applicable laws, rules, regulations, and procedures;
  • Processing paperwork in an efficient manner;
  • Analyzing and interpreting data and information;
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.


Positions in this class typically require: finger dexterity, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

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