USA

Front Desk Associate

Prescott Valley - Arizona (AZ), 86314

GreenTree Inn of Prescott Valley

$12.00 - $12.25 an hour

Job Description:

A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests . They essentially check guests in and out, make room reservations and track and report room statuses and rates. A Hotel Front Desk Agent is also available to all guests who need to report a complaint or request a service.
Hotel Front Desk Agent Duties and Responsibilities
A Hotel Front Desk Agent must have the ability to complete diverse tasks in order to maintain an efficient front desk area of any hotel.

  • Register Guests
  • Providing rooms for guests with or without reservations is the chief task of a Hotel Front Desk Agent. This includes servicing same-day reservations as well as pre-registered guests. The Hotel Front Desk Agent will provide information about available rooms and rates, furnish room keys and hotel information, and process payments. These duties also include checking guests out of the hotel.
  • Handle Complaints and Requests
  • A Hotel Front Desk Agent is typically the individual who is approached by guests with comments, complaints or service requests. A guest who wishes to complain that a room is too hot or cold, for instance, or who needs extra towels or bed linen will speak to a Hotel Front Desk Agent. It is the responsibility of the Hotel Front Desk Agent to handle the request him/herself or contact the personnel who would satisfy the request or complaint.
  • Perform Bookkeeping Duties
  • In many cases, a Hotel Front Desk Agent will be responsible for balancing cash accounts and ensuring that all checkout payments balance at the end of their shift. This might include creating a report per the accounting specifications of an individual hotel or resort.

Hotel Front Desk Agent Skills
Attention to detail and strong communication, organizational and interpersonal skills are important for Hotel Front Desk Agents. A strong sense of customer service is required, as Hotel Front Desk Agents spend much of their time interacting with the public. Strong mathematical skills are needed in order to complete payment processing and bookkeeping responsibilities. In addition to these general skills, a Hotel Front Desk Agent could be expected to possess the following skills.

Core skills:

  • Using oral and written communication skills to register and accommodate guests
  • Managing guest service requests
  • Processing cash or credit card payments
  • Maintaining updated information on room availability, reservations and guest messages
  • Understanding how to use hotel Property Management Software (PMS) systems

Advanced skills:

  • Apply selling techniques when needed to register rooms
  • Knowledge of basic bookkeeping processes
  • Ability to complete light maintenance duties if needed

Job Types: Full-time, Part-time

Salary: $12.00 to $12.25 /hour

Shifts:

  • Overnight (Preferred)
  • Mid-Day (Preferred)
  • Morning (Preferred)

Working Days:

  • Monday (Preferred)
  • Tuesday (Preferred)
  • Wednesday (Preferred)
  • Thursday (Preferred)
  • Friday (Preferred)
  • Saturday (Preferred)
  • Sunday (Preferred)

Work Location:

  • One location

Benefits:

  • None

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In person

Hours per week:

  • 20-29

Typical start time:

  • 12AM

Typical end time:

  • 12AM

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Autonomous/Independent -- enjoys working with little direction
  • High stress tolerance -- thrives in a high-pressure environment

This Company Describes Its Culture as:

  • Team-oriented -- cooperative and collaborative

This Job Is:

  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • Open to applicants who do not have a college diploma

Schedule:

  • Monday to Friday
  • Weekends required
  • Holidays required

Work Remotely:

  • No

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