Costumer Service Representative

Scottsdale - Arizona (AZ), 85260


Estimated salary $15.40 an hour ++

Job Description:

Would you like to play a key role in supporting TrackMan's Support Team and our customers?
Are you ambitious, self-driven and willing to go the extra mile? Then you should join our successful TrackMan Support team!
TrackMan A/S is a fast-growing sports technology company that develops, manufactures and sells 3D ball flight measurement systems for a variety of sports. Originally developed for golf, TrackMan now enjoys a market leader position in several sports disciplines such as baseball in measuring and delivering real-time sports motion data.
As a Tier 1 customer support technician, you will be providing an exceptional customer experience, interfacing with multiple internal and external teams, and using technical disciplines and skillsets to resolve complex issues. This position is based in Scotttsdale, AZ.
Responsibilities include but are not limited to:

  • Provide a positive and respectful customer experience during interactions
  • Communicate with internal and external customers to resolve issues and answer question
  • Perform troubleshooting of issues with vendors, customers, and on-site
  • Performing incident management and problem resolution tracking for Trackman systems
  • Identification and troubleshooting of production-related incidents and problems. This includes detection of system, application, or performance degradation or unavailability
  • Escalate outage and other production interruptions to appropriate individuals/groups
  • Document and accurately describe observed concerns and resolution methods to resolve issues
  • Ensure a high level of accuracy and attention to detail while following documentation of equipment and activities regarding systems
  • Ensure that all communications are handled or forwarded internally in a timely manner
  • Enter all calls into the ticketing system and track progress on all issues to ensure timely response and resolution
  • Possible light travel or on-site testing in the local area
  • Other non-support job duties will be given based on experience and qualification
  • Test TrackMan and TrackMan related software(s) then provide quality feedback to the QA department
  • Location: 16445 N 91st St #104, Scottsdale, AZ 85260

    Job Type: Full-time

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