Guest Service Agent

Tempe - Arizona (AZ), 85280

Aloft Tempe

Job Description:

Ready to start and fun career in hospitality? We are searching for "Sassy" Front Desk Talent that enjoys a fast pace, upscale hotel in a casual environment.

This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following Peachtree Hospitality Management's high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations and implement creative solutions to provide exceptional service while complying with Marriott’s brand standards.

  • Process check-ins and check-outs, verify billing, create reservations, and process special requests.
  • Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
  • Responsible for providing the highest level of service.
  • Anticipates and responds to guests in a friendly and positive manner.
  • Responsible for providing the highest level of service.
  • Works as a team player in meeting guests' needs, and actively
contributes to the efforts of other departments when necessary.
  • Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. • Monitors room availability, follows restrictions, and all booking policies and procedures.
  • Drives sales and maximizes revenue by up-selling rooms and amenities.
  • CSM procedures when handling cash and processing financial transactions.
  • Adheres to Peachtree Hospitality Management's 10 keys to success and general work rules and department procedures.
  • Attends all required department and hotel meetings.
  • Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
  • Competencies/Skills Required:

    • 1+ years prior guest service experience required preferably in a hospitality setting.
    • Excellent verbal communication skills needed.
    • Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
    • Education: High school diploma or GED required.
    • Physical Requirements: Ability to lift, push and pull up to 50 pounds on an occasional basis

    Similar Jobs in Arizona