USA

Logistics Specialist

locationTempe - Arizona (AZ),

atAmazon.com Services LLC

Estimated salary $19.58 - $23.90 an hour

Job Description:

  • High School or equivalent diploma
  • 1+ year of experience interacting with 3rd party vendors (DSPs)
  • Experience communicating with stakeholders over the phone and email
The Central Operations Experience (COEx) Team is seeking a highly skilled and motivated Logistics Specialist to assist in the resolution of third party vendor (DSP) issues of daily delivery while working with CO. The Specialist will ensure positive interactions between Amazon drivers, third-party companies, and Amazon Operators while delivering on operational objectives.

Key Responsibilities
  • Support the Central Operations Experience team in connecting with station operations teams and delivery service partners (DSP) owners
  • Assist in feedback collection based off of daily survey results
  • Assist in outreach to DSPs that have recently partnered with Central Operations to collect feedback on their services with CO
  • Conduct daily spot audits to ensure CO associates are maintaining standard work levels
  • Problem solve issues that DSPs/drivers have while delivering to provide resolutions
  • Ensure successful area performance, through tracking and reporting metrics
  • Review and update SOPs as required
  • Provide solutions utilizing independent judgment
  • Work a flexible schedule as business demands, including weekends and holidays
  • Strong computer
skills, including experience with transportation management systems and Microsoft Office
  • Good teamwork mentality and ability to build trustworthy and supportive working relationships
  • Strong logical thinker with analytical and problem solving skills
  • 5+ years of experience in customer support and/or distribution operations or transportation/dispatch
  • Ability to learn quickly in a fast-paced environment
  • A history of meeting/exceeding departmental goals
  • Strong leadership skills
    • Ability to thrive in an ambiguous environment, create project plans, and meet deadlines
    • Experience leading projects and helping your team achieve goals
    • Track record of taking ownership and driving results
    • Strong writing skills
    • Experience communicating with a diverse audience
    • Ability to learn quickly in a fast-paced environment
    Amazon offers competitive packages, growth potential and a challenging and exciting work environment.

    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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