QuickBooks Live Quality Standards Specialist

Tucson - Arizona (AZ), 85726


Job Description:

Come and join the QuickBooks Live team as a Quality Specialist helping our QuickBooks Live customers get their books done right with a certified expert bookkeeper

QuickBooks Live is at the leading edge of using digital services to power the prosperity of small businesses and the self-employed around the world. Our US Bookkeeping service was launched earlier this year and provides bookkeeping services to small businesses to help provide complete confidence in their business’ financial accounts.

In this new role on this rapidly-growing team, you will build out a robust quality program that enables the QuickBooks Live team to deliver the highest-quality bookkeeping services at scale. Working from the customer’s
perspective you will ensure that QuickBooks Live is combining people and technology to deliver an end-to-end experience that inspires our customers’ confidence in their business’ financial accounts.

This is a great role for a data-driven leader who has exceptional quality background with strong leadership skills. The ideal candidate will have led quality programs in a very fast-growing business. Your skill in building buy-in cross-functionally and driving operational improvement via quality initiatives has probably inspired outstanding service delivery before. Knowledge of the QuickBooks online accounting platform will enable you to get up-to-speed quickly in this role as we use our own software to deliver our bookkeeping service.

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