Front of House Manager, Box Office | the Momentary

Job Location

Position Type

Vision

The Momentary transforms lives through contemporary art experiences that foster the discovery of new ideas, expanded dreams and inspired actions. Our spaces offer diverse artists and audiences the opportunity to engage in meaningful ways.

Mission

The Momentary is a multidisciplinary art space, a satellite to Crystal Bridges, which champions contemporary art’s role in everyday life. Uniquely positioned in the US Heartland and connected to the world, the Momentary welcomes all.

The Momentary explores the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action in visual, performing and culinary arts.

• The Momentary is a space for adventurous art discovery, where it’s not about what you know when you come in.

• We seek to blur the lines between urban and rural and between genres and art forms.

• We value and actively strive for diversity in guests, artists and collaborators.

• We actively support young professionals and entrepreneurs in their creative discovery.

• We focus on contemporary art from living artists, drawing connections to art of all eras with the belief that art is always a reflection of the times in which it is created.

• We champion the unique sense of place NW Arkansas offers and invite others to explore our region and its rich cultural opportunities and offerings.

• We put American art front and center within an International framework and with global reach.

  
  

Position Summary

The Momentary is a new Center for Contemporary Visual and Performing Arts and Culinary Discovery in Bentonville, AR. The Center operates as a satellite of Crystal Bridges Museum of American Art. The Front of House Manager – Box Office will serve as a member of the Momentary’s Operations Team and will be responsible for coordinating all aspects of the day-to-day operations of the Front of House, Box Office Team in collaborations with the Front of House Manager – Retail.

The Front of House Manager – Box Office will manage Box Office Associates, provide customer service training and leadership for the department, oversee departmental activities during events, and lead in defining and implementing departmental policies and procedures while providing excellent customer service, to all guests and visiting artists. This position will also ensure that all revenue generating opportunities are maximized. Another key function of this position is to motivate and lead the box office team by example on a daily basis by maintaining the highest standard of presentation; demonstrating a positive attitude; dealing promptly and professionally with all ticketing requests and providing excellent customer service to all guests that walk through our doors.

Principal Responsibilities (Essential Functions)

• Work with the Front of House Manager – Retail to establish a cohesive operational plan for the front of house team.

• Recruit, interview, hire and manage Box Office Associates

• Coordinate activities and day to day operations of the box office

• Oversee and support Box Office Associates in their job functions as needed.

• Coordinate training and development programs for Box Office Associates in collaboration with Front of House Manager – Retail

• Work closely with programming and production teams to schedule proper front of house coverage and supervision at all programs hosted by the Momentary.

• Work with Crystal Bridges Advancement team to create, maintain, and modify ticketed events in Tessitura ticketing system

• Generate and distribute daily box office reports for all programs

• Ensure that the Box Office portion of Momentary event reports are completed in a timely manner.

• Coordinate services to accommodate accessibility requests for performances in collaboration with the Manager of Access & Inclusive Programs at Crystal Bridges.

• Collaborate with the Director of Operations and Curator of Performing Arts to create event pricing, scaling, manifest creation and sales forecasts

• Work with Crystal Bridges Membership team to keep Box Office Associates up to date and trained on Momentary Membership benefits so that they can sell memberships and answer member questions

• Manage event ticket inventory, placement of all ticket holds, and issuance of complimentary tickets

• Prepare and report final box office settlement report for each event

• Maintain event files and prepare reports for archival purposes

• Relay information about current and future exhibitions, festivals, performances, culinary events, and programs to Box Office Associates.

• Keep associates aware of institution wide changes to facilities and grounds as well as any changes to institutional practices and procedures that affect Box Office operations and the guest experience

• Research and resolve any customer service issues in a timely manner

• Motivate

and lead by example in setting the appropriate customer service tone for all staff

Become proficient with Tessitura POS software, event planning software, and cash flow processes and procedures for opening and closing the box office

Assist the Finance team at Crystal Bridges as needed to reconcile payment issues

Work with Guest Services team at Crystal Bridges to manage flow of incoming guest calls and cross train teams to answer general questions and sell tickets and memberships via phone

Ensure that box office staff maintains organized appearance at on-site desk with information racks current and well stocked

Work closely with the Front of House Manager – Retail to schedule collaboratively and provide supplemental managerial and associate support as needed

Serve as liaison with volunteers who provide services to museum guests and provide appropriate training for both new and continuing volunteers

Lead the budget planning process for the Box Office, maintain projections, and contribute to the strategic planning processes

Lead and organize regular staff meetings

Attend all necessary staff meetings and communicate concerns as well as solutions to problems

Maintain and manage department inventory, uniforms and equipment

Complete special projects and research as assigned

Complete all other duties as assigned within the scope of responsibility and skills required for the job

Minimum Qualifications

Education, Training, and Traits:

• Associate’s degree from an accredited college or university required; Bachelor’s degree preferred

• Enthusiasm about being a part of a major center for contemporary visual and performing arts and culinary discovery with a strong visitor-centered community dynamic

• Cash handling experience

• Strong written and verbal communication skills

• Excellent attendance and punctuality

• Strong organizational skills and analytical skills

• Ability to exercise discretion and independent judgment

• Ability to work in a fast-paced environment with strong attention to accuracy and detail

• Ability to multi-task and think critically

• Ability to develop strong and trusting relationships within the department

• Ability to be a team player maintaining positive relations across departments

• Ability to work under pressure

• Ability to recognize customer service concerns and address professionally

• Ability to work evenings and weekends as required

  
  

Work Experience:

• A minimum of 3 to 5 years of experience working in a box office supervisory position preferred

• Experience managing staff and point of sale systems preferred

  
  

In regard to education and experience, an equivalent combination of relevant education and/or experience will satisfy the minimum requirements.

Skills and Abilities:

• Proficiency with standard office equipment including basic computer literacy (word processing, spread sheets, e-mail, etc.) telephone, and copy machines

• Knowledge of Tessitura system preferred

• Excellent written and verbal communication skills

• Excellent organizational skills and a strong attention to detail

• Ability to meet deadlines and handle multiple tasks simultaneously

• Demonstrated project management, negotiation, and problem solving skills

• Ability to interact respectfully, collegially, and professionally with all employees and volunteers at all levels of responsibility

• Ability and willingness to be a team player both within the department and throughout the entire organization

• Flexibility to work adaptable schedules including days, evenings, and weekends

• Ability to work effectively with people of diverse cultural backgrounds

• Ability to maintain the highest levels of confidentiality

  
  

Licenses and Certifications:

• Valid U.S. Driver’s License

  
  

Desirable Qualifications

• Interest and willingness to work with contemporary artists and performances that may present challenging subject matter

• Bilingual skills (preferred)

  
  

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: In the work environment described below, position requires ability to communicate with others. Position requires utilizing a computer for prolonged periods of time and good eye/hand coordination. Vision abilities required by the job include close vision. While performing the duties of this job, the employee is required to move independently (approximately 25% of time) within museum office and spaces.

• Work Environment: The noise level in the work environment is usually low to moderate. Evening and night work hours required as needed.