Front of House Manager, Box Office | the Momentary
Bentonville - Arkansas (AR), 72712
Estimated salary $31,200 a year
The Momentary transforms lives through contemporary art experiences that foster the discovery of new ideas, expanded dreams and inspired actions. Our spaces offer diverse artists and audiences the opportunity to engage in meaningful ways.
The Momentary is a multidisciplinary art space, a satellite to Crystal Bridges, which champions contemporary art’s role in everyday life. Uniquely positioned in the US Heartland and connected to the world, the Momentary welcomes all.
The Momentary explores the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action in visual, performing and culinary arts.
The Momentary is a space for adventurous art discovery, where it’s not about what you know when you come in.
We seek to blur the lines between urban and rural and between genres and art forms.
We value and actively strive for diversity in guests, artists and collaborators.
We actively support young professionals and entrepreneurs in their creative discovery.
We focus on contemporary art from living artists, drawing connections to art of all eras with the belief that art is always a reflection of the times in which it is created.
We champion the unique sense of place NW Arkansas offers and invite others to explore our region and its rich cultural opportunities and offerings.
We put American art front and center within an International framework and with global reach.
The Momentary is a new Center for Contemporary Visual and Performing Arts and Culinary Discovery in Bentonville, AR. The Center operates as a satellite of Crystal Bridges Museum of American Art. The Front of House Manager – Box Office will serve as a member of the Momentary’s Operations Team and will be responsible for coordinating all aspects of the day-to-day operations of the Front of House, Box Office Team in collaborations with the Front of House Manager – Retail.
The Front of House Manager – Box Office will manage Box Office Associates, provide customer service training and leadership for the department, oversee departmental activities during events, and lead in defining and implementing departmental policies and procedures while providing excellent customer service, to all guests and visiting artists. This position will also ensure that all revenue generating opportunities are maximized. Another key function of this position is to motivate and lead the box office team by example on a daily basis by maintaining the highest standard of presentation; demonstrating a positive attitude; dealing promptly and professionally with all ticketing requests and providing excellent customer service to all guests that walk through our doors.
Principal Responsibilities (Essential Functions)
Work with the Front of House Manager – Retail to establish a cohesive operational plan for the front of house team.
Recruit, interview, hire and manage Box Office Associates
Coordinate activities and day to day operations of the box office
Oversee and support Box Office Associates in their job functions as needed.
Coordinate training and development programs for Box Office Associates in collaboration with Front of House Manager – Retail
Work closely with programming and production teams to schedule proper front of house coverage and supervision at all programs hosted by the Momentary.
Work with Crystal Bridges Advancement team to create, maintain, and modify ticketed events in Tessitura ticketing system
Generate and distribute daily box office reports for all programs
Ensure that the Box Office portion of Momentary event reports are completed in a timely manner.
Coordinate services to accommodate accessibility requests for performances in collaboration with the Manager of Access & Inclusive Programs at Crystal Bridges.
Collaborate with the Director of Operations and Curator of Performing Arts to create event pricing, scaling, manifest creation and sales forecasts
Work with Crystal Bridges Membership team to keep Box Office Associates up to date and trained on Momentary Membership benefits so that they can sell memberships and answer member questions
Manage event ticket inventory, placement of all ticket holds, and issuance of complimentary tickets
Prepare and report final box office settlement report for each event
Maintain event files and prepare reports for archival purposes
Relay information about current and future exhibitions, festivals, performances, culinary events, and programs to Box Office Associates.
Keep associates aware of institution wide changes to facilities and grounds as well as any changes to institutional practices and procedures that affect Box Office operations and the guest experience
Research and resolve any customer service issues in a timely manner
Become proficient with Tessitura POS software, event planning software, and cash flow processes and procedures for opening and closing the box office
Assist the Finance team at Crystal Bridges as needed to reconcile payment issues
Work with Guest Services team at Crystal Bridges to manage flow of incoming guest calls and cross train teams to answer general questions and sell tickets and memberships via phone
Ensure that box office staff maintains organized appearance at on-site desk with information racks current and well stocked
Work closely with the Front of House Manager – Retail to schedule collaboratively and provide supplemental managerial and associate support as needed
Serve as liaison with volunteers who provide services to museum guests and provide appropriate training for both new and continuing volunteers
Lead the budget planning process for the Box Office, maintain projections, and contribute to the strategic planning processes
Lead and organize regular staff meetings
Attend all necessary staff meetings and communicate concerns as well as solutions to problems
Maintain and manage department inventory, uniforms and equipment
Complete special projects and research as assigned
Complete all other duties as assigned within the scope of responsibility and skills required for the job
Education, Training, and Traits:
Associate’s degree from an accredited college or university required; Bachelor’s degree preferred
Enthusiasm about being a part of a major center for contemporary visual and performing arts and culinary discovery with a strong visitor-centered community dynamic
Cash handling experience
Strong written and verbal communication skills
Excellent attendance and punctuality
Strong organizational skills and analytical skills
Ability to exercise discretion and independent judgment
Ability to work in a fast-paced environment with strong attention to accuracy and detail
Ability to multi-task and think critically
Ability to develop strong and trusting relationships within the department
Ability to be a team player maintaining positive relations across departments
Ability to work under pressure
Ability to recognize customer service concerns and address professionally
Ability to work evenings and weekends as required
A minimum of 3 to 5 years of experience working in a box office supervisory position preferred
Experience managing staff and point of sale systems preferred
In regard to education and experience, an equivalent combination of relevant education and/or experience will satisfy the minimum requirements.
Skills and Abilities:
Proficiency with standard office equipment including basic computer literacy (word processing, spread sheets, e-mail, etc.) telephone, and copy machines
Knowledge of Tessitura system preferred
Excellent written and verbal communication skills
Excellent organizational skills and a strong attention to detail
Ability to meet deadlines and handle multiple tasks simultaneously
Demonstrated project management, negotiation, and problem solving skills
Ability to interact respectfully, collegially, and professionally with all employees and volunteers at all levels of responsibility
Ability and willingness to be a team player both within the department and throughout the entire organization
Flexibility to work adaptable schedules including days, evenings, and weekends
Ability to work effectively with people of diverse cultural backgrounds
Ability to maintain the highest levels of confidentiality
Licenses and Certifications:
Valid U.S. Driver’s License
Interest and willingness to work with contemporary artists and performances that may present challenging subject matter
Bilingual skills (preferred)
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: In the work environment described below, position requires ability to communicate with others. Position requires utilizing a computer for prolonged periods of time and good eye/hand coordination. Vision abilities required by the job include close vision. While performing the duties of this job, the employee is required to move independently (approximately 25% of time) within museum office and spaces.
Work Environment: The noise level in the work environment is usually low to moderate. Evening and night work hours required as needed.