Peer Support Specialist (Housing)
Boulder - Colorado (CO), 80304
Mental Health Partners
Mental Health Partners offers a diverse, quality work environment, a competitive salary and a comprehensive benefits package. Our benefits include a very generous paid time-off policy (paid holidays, paid vacation and paid personal days-off), medical, dental, vision, flexible spending accounts, and percentage match-up retirement contribution. We are an Equal Opportunity Employer.
MHP application and background check required
If selected as a provider for this clinical service position, you will be required to provide proof of education and transcripts (and proof of licensure, if applicable) and pass all required background checks prior to hire. You will also be required to complete MHP’s credentialing process and attend new hire orientation/training before you will be able to begin work.
A completed Peer Support Specialist training program (a certificate of training) is required to be considered for this role *
Health-trained Peer Support Specialists provide hope and support necessary to assist others to make lifestyle changes that lead to better whole-health outcomes. Sharing their experience of stigma, discrimination and self-determination, and the impact of behavioral health challenges on all life domains situates them to offer empathy, inspire hope and guide improvement around how these issues affect healthcare access and engagement.
The Peer Support Specialist (PSS), under general supervision, assists clients in articulating their goals for recovery, helps them monitor their progress, models effective coping techniques and self-help strategies based on the specialist's own recovery experience, and advocates for the client in obtaining effective services. The PSS works with individuals in groups and one on one to help people live their lives to the fullest. By modeling the use of personal power, they provide hope and encouragement to support others in reaching their goals and realizing their dreams. The PSS also coordinates with internal and external providers to link to referral services to community resources and encourages clients to utilize these available resources and to be involved in their community.
- Build professional relationships with clients without the constraints of the traditional expert/patient or expert/family member role and one built on mutual learning founded on the key principles of hope, equality, respect, personal responsibility and self-determination
- Offer hope through their own life example and use personal stories in a conscious, deliberate and professional way in the service of helping another
- Promote recovery, wellness, and healthy lifestyle behaviors
- Encourage active participation in managing illness and assist people with behavioral health issues to identify and pursue a change they would like to make in an area of wellness
- Deliver peer-led evidence-based services that help individuals, set and achieve goals, increase healthy lifestyle habits, maximize/prioritize their time with treatment professionals, reduce self-stigma and find or recover lost roles and goals in life (For example: Whole Health Action Management (WHAM), Shared Decision Making, movement groups, heart health activities/programs, walking groups, weight loss groups, smoking cessation groups, etc.)
- Help clients cope with social or emotional barriers to stay motivated to reach their goals
- Share strategies and skills for activation and self-management of health conditions
- Convey a deep respect and empathy for the impact of the effects of a serious mental health challenge on all aspects of life and provide emphatic understanding of another’s situation through the shared experience of emotional and psychological distress and improvement
- Help bridge the gap between clients and health professionals and help individuals seek out clinical and community resources when it is appropriate
- Help identify key resources, such as where to buy healthy foods or pleasant, convenient locations for exercise, low cost/free social events, etc.
- Assist with understanding and filling out challenging paperwork
- In special circumstances provide transportation with highly need appointments where situational barriers interfere with attending (such as unresolved lack of transportation or fear of attending)
- With Care Coordinators and Health and Wellness Coaches, proactively keep clients engaged by following up with them and monitoring their progress between visits and seeking to re-engage clients into treatment when visits are missed
- Regular maintenance calls for a defined period of time following end of treatment to help prevent relapse
- Assist in the development of a health goal in an individualized, person-centered service plan
- Provide support to achieve goals individually and in groups
- Documents provision of services consistent with clinical and administrative policies and procedures
- Meets defined individual and department goals, activity metrics and Key Performance Indicators
- Promotes, supports and demonstrates MHP’s mission, vision and values through both behavior and job performance and adheres to policies, procedures, Compliance Plan and Standards of Conduct on a day to day basis
- Effectively interacts and communicates with other MHP staff/clients/customers/partners/etc.
- Regular and consistent attendance is required to perform other essential functions of the job
- Other duties as assigned
- High school diploma or GED required; Bachelor’s degree preferred
- A certificate of completion of Peer Support Training, or a certificate of completion of Recovery Coach Training, or a Colorado Peer & Family Specialist credential (CPFS) is required
- Must have lived experience with mental illness; preferable in the public mental health system
- Lived experience with homelessness preferred
- Must be at least 21 years of age, possess a current CO Driver’s License and a good driving record
- Commitment to BHH objectives, MHP philosophies and a recovery orientation
- Ability to adapt to changing needs by acquiring new skills and knowledge
- Must participate in continuous quality improvement activities
- Able to work in a multi-disciplinary setting requiring a professional and succinct yet thorough presentation of client’s needs and team actions required
- Ability to build rapport with clients and colleagues
- Ability to manage difficult or emotional situations
- Must be a team player
- Excellent communication and interpersonal skills
- Ability to manage difficult or emotional situations
- Excellent organization and time management skills
- Must be competent in working with people of diverse cultural and ethnic backgrounds
- Good customer service skills
- Ability to empower others to help themselves and enthusiasm for contributing to team program building
- Ability to advocate for the needs and goals of patients and families with professional respect for and understanding of standards of practice and system constraints
- Ability to relay to others the supports and strengths that led to your own personal recovery from mental illness while creating appropriate professional boundaries
- Must be able to work effectively with necessary self-care strategies in a highly stressful and acute setting (in office or community settings, as applicable)
- Ability to provide assistance in a respectful, concise, informative manner, utilizing a positive tone and appropriate non-verbal communications
- Must be able to navigate multiple public health systems (including but not limited to mental health, public health, physical health and dental health)
- Must be organized, professional and reliable
- Ability and willingness to engage in required training (de-escalation, documentation, motivational interviewing, WHAM, shared decision making, etc.)
- Knowledge of public transportation
- Proficient computer skills including use of electronic health record and MS Office products and the ability to learn new tools as needed
- Bicultural/Bilingual (Spanish) preferred
- General office environment, working in the community, working in people’s homes.
- Must be able to work in a shared office space with frequent interruptions
- May include working with people in acute distress or crisis
- May require travel to several MHP sites throughout Boulder and Broomfield counties to attend meetings. Other travel may be required to attend meetings with community partners and landlords.
- A completed Peer Support Specialist (PSS) training program (certificate of training) is the minimum requirement to be considered for this role. A number of local organizations offer PSS training. If you pursue training, MHP cannot guarantee employment after you invest in training. If you are interested in pursuing PSS training, you may wish to look into the Colorado Mental Wellness Network and the International Association of Peer Supporters (Note: This is for informational purposes only; MHP does not officially endorse a particular program).