Medical Customer Care Representative - Weekends Off!

locationDenver - Colorado (CO),

atAdvanced Diabetes Supply

Estimated salary $15 an hour

Job Description:

Advanced Diabetes Supply, a division of North Coast Medical Supply(NCMS), specialize in making it easier for patients living with Diabetes byproviding their diabetes testing supplies nationwide. Our highlytrained staff and proprietary technology ensures Customer satisfaction withevery shipment. Our Customer Care teammates are responsible for servicing ourContinuous Glucose Monitor, Off-the-Shelf Orthotics, and Traditional DiabetesSupplies in accordance with DMEPOS guidelines.

Primary Responsibilities, Expected Professional Competencies

  • Manages andmaintains high call volume per day (80+ combined inbound and outbound calls perday)
  • Providesexcellent customer service while verifying and updating patient demographics
  • Required toship an amount of product to patients greater than or equal to the set monthlygoal (department and individual goals are communicated weekly at minimum)
  • Maintainsaccurate and detailed records in company database
  • Adaptsquickly to frequent process changes and improvements
  • Is reliable,engaged, and provides feedback as to improve processes and policies
  • Attends alldepartment,
team, and weekly company meetings as required
  • Perform anyadditional responsibilities or special projects as required
  • Duties andresponsibilities may be subject to change based upon the needs of thedepartment

  • Required Education, Training and/or Professional Experience

    • High Schooldiploma or GED required
    • 1-2-year(s)work experience in a customer service call center preferred
    • ExcellentCustomer service skills, including phone and inter personal skills
    • Computerproficiency in MS Word, Excel, and Outlook preferred
    • Typingaccuracy of 35 wpm minimum
    • Database dataentry experience preferred
    • Clear dictionand knowledge of the English language, both written and verbal
    • Strongwritten and verbal communication skills
    • Work historyof excellent attendance and punctuality
    • High comfortlevel working with culturally diverse team members and clients
    • Solidmathematical skills, including addition, subtraction, multiplication, anddivision
    • Candidatemust successfully pass a background check

    Training classes start soon - apply today!

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