Customer Service Specialist

Denver - Colorado (CO), 80216

Furniture Row

Job Description:

Customer Service Specialist

Want to work with a team that has fun every day by helping guests and making them happy? We offer fast checkout and genuine interaction with every guest by being friendly and respectful. Be empowered to make decisions and resolve guest concerns in a courteous, helpful manner. Educate guests on all of the ways the guest can save, pay and shop through digital tools and services. Use excellent guest service skills, strong work ethic and integrity. Be inspired by the merchandise we sell, learn new technology and enjoys solving problems. Values learning, growth, development and has interest to cross train and work in other areas of the store as needed. Quickly and accurately complete invoices, handles money and collect payments.

We are looking for driven individuals to join our team as a Customer Service Specialist!

Benefits offered to Full-Time Employees:

  • Aggressive Compensation Based on Performance
  • National Career Progression Opportunities
  • Promotion Bonus Incentives
  • 100% Performance Based Advancement
  • Comprehensive Training & Education Opportunities
  • Paid Vacation – 1 Year = 1 Week, 2 Years = 2 Weeks, 3 Years = 3 Weeks
  • 401(k) Retirement Plan
  • Health, Dental, Vision, and Paid Life Insurance

Job Description & Duties:

  • Customer Service Specialist (CSS) is a detail oriented & service-focused associate who is able to incorporate initiative with excellent problem-solving skills to provide first call
research and resolution for Customer orders, concerns and requests
  • Responsible for applying a working knowledge of company processes, procedures and products to effect accurate order management from order purchase to delivery to aftercare
  • Able to initiate concise communication with corporate personnel and vendors through telephone, email and computer-based messaging, and to maintain open dialogue with Customers to insure immediate issue discernment, reporting and correction of service deficiencies
  • Serve as a hub among departments to process, monitor and maintain applicable records, paperwork and action forms
  • Process the Daily Order Schedule through proficiency in Windows, Word, Outlook, Excel and developed proficiency in Proprietary Software
  • Accurately calculate credit amounts and invoice adjustments
  • Complete administrative functions as necessary
  • Perform other duties as assigned
  • Job Requirements:

    After 30 years of experience in the business we know that talent comes from a variety of different experiences and backgrounds. We know that our successful candidates have a high standard of integrity, an excitement for building relationships with customers, and the commitment to success.
    Successful candidates will be:

    • At least 18 years of age
    • Have a High School Diploma or Equivalent
    • Willing & able to work weekends, evenings, & holidays
    • Customer service oriented with strong abilities to work with a variety of customers & the sales team

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