Launch and Field Trainer - Denver
Denver - Colorado (CO), 80209
The Launch and Field Trainer will be responsible for launch and maintenance training for a new service offering at participating dealerships. Through various training activities, the Trainer will educate technicians, service personnel, sales associates and management on a new service program offering. The Trainer works under the guidance of Regional and National Training Managers to meet client deliverables.
The ideal candidate will be a quick learner, an excellent facilitator, and have top-notch communication skills. Candidates should have experience in automotive technical training, in-depth knowledge of vehicle service, and hospitality/customer experience training.
- Train dealer teams on information and methods to support new service initiatives, demonstrating in-depth product knowledge, and maintaining client presentation standards.
- Provide exceptional client service and follow-up with all stakeholders.
- Build and maintain strong relationships with your assigned locations through personal integrity, expertise, and follow through.
- Become the expert on all aspects of the service offering, including tools, technology, best practices, computer system, etc.
- Perform other duties as assigned
- Minimum 3 years retail training/management experience
- Automotive service/fixed operations experience
- Excellent facilitation and presentation skills
- Extensive Microsoft Office knowledge (Word, Excel, PowerPoint, Outlook)
- Superior oral and written communication skills
- Ability to engage dealership personnel at all levels (including management) and respond to questions/concerns in a positive manner
- Exceptional interpersonal skills
- Ability to work well under pressure and meet deadlines
- Must be flexible enough to respond positively to changes in schedule based on the needs of the Client
- Available to travel, 75-100%.
- Ability to stand/walk up to 100% of shift
- Frequently required to walk, reach with hands and arms, stoop, kneel, crouch
- Ability to climb stairs as necessary