General Manager, Colorado & Mountain Region
Denver - Colorado (CO),
Estimated salary $40,000 a year
Veho's mission is to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime.
Veho is growing rapidly and is looking for an incredible leader to lead and scale our operation in the Colorado & Mountain region. As a General Manager, you will be primarily responsible for leading and scaling our operation in Dallas, Chicago, and additional markets in the Central United States. You will be responsible for the success of our current operations: local pickups, warehouse operations including sortation and driver launch, dispatch operations including delivery success, customer satisfaction, client satisfaction, and maintaining and growing a healthy Veho team. You will additionally be responsible for extending our footprint within this market, expanding service offering, and working with our sales and accounts teams to execute on new client ramp-ups.
You will be the primary conduit between the central HQ team and the teammates on the ground in your market who interact with our drivers and customers every day. You will own the market P&L, establish KPIs and team budgets, and drive continuous improvement based on metrics.
You will lead an organization of several dozen Veho team members, across dispatch, ground operations, and other administrative functions. As a team manager, you will be responsible for the professional development of your team of supervisors, and will help teach them the skills necessary to be successful in the operation while listening to their aspirations, and helping shape them as managers in their own right.
This role requires decisive leadership and team management, as well is data analysis and obsession with numbers, operational excellence, and ultimately providing an exceptional experience to our clients and drivers.
An ideal candidate
- Has 3+ years of experience managing managers
and processes with a high standard of excellence and low margin for error.
Is a people-first leader who has excelled at managing and optimizing a physical operation with ground associates.
Is an empathetic leader, cares deeply about the success of their teammates and goes above and beyond to support them.
Has prior experience in a startup, growing company, or other environment where you rapidly developed and iterated on processes.
Is numbers driven, has proven experience setting and following success metrics, analyzing data and communicating decisions that are rooted in numbers. Proficiency is SQL is preferred.
Has strong attention to detail, insistence on thorough accountability, and rigorous systems mindset.
Is a process builder; has a habit of documenting and designing clear processes that can be easily taught and followed.
Has stamina, and will dig deep when the operation is challenging.
Is very receptive to feedback, but is discerning and will push back if you do not understand or agree.
Has a bias to action. Decides and acts fast, but has a habit of reflection after the fact.
Is a team player, able to communicate clearly and concisely with your team to accomplish goals.
Powered by the latest technology, Veho replaces the old delivery trucks with a fleet of crowdsourced drivers and a network of hyper-local distribution centers. We are building the all-in-one logistics platform of the future, which quickly delivers every package and helps ecommerce brands provide an incredible customer experience.
Veho is backed by early investors in Lyft and Instacart; three former public company CEOs; and top top leaders from Uber, Amazon, FedEx and UPS. We are scaling rapidly around the country and are serving some of the most recognized consumer brands such as Warby Parker and Hello Fresh. We are a team of leaders who are passionate about building an incredible company that will change the face of this industry.
Veho is a Techstars company, winner of the Harvard Business School New Venture Competition, with offices in San Francisco, New York and Denver.