Customer Care Specialist

Greeley - Colorado (CO), 80634

Banner Health

Job Description:

    Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

    In this position you will be helping patients with all their home medical equipment needs and work as a partner with the patients, hospitals, providers, insurance carriers and more!

    Banner Home Medical Equipment covers all of Northern Colorado. We provide for Sophia at all ages, to ensure she can go home and recover with their family. At Banner HME we take great pride in what we do and always strive to be our very best.
    Our team are experts in providing Oxygen, Respiratory equipment, Walkers, Wheelchairs, Negative Wound Therapy, and a variety of other Durable Medical Equipment. We have a strong emphasis on Sophia and an even stronger emphasis on our valued team. Each team member makes up the heart of Banner HME. We are excited to welcome any individual with a strong desire to match their skills with providing outstanding customer service to Sophia!
    Our Mission: Making healthcare easier, so that life can be better!!

    Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.
    About Banner Home Care CO
    Banner Home Care provides high-quality, compassionate team of professionals who are specially trained in a variety of fields. The care we provide focuses on assisting patients to achieve an optimum level of health and enhancing the quality of life in the home setting for patients. Our home care services are based on a physician's plan of treatment and designed to manage total care. We also educate patients and families to promote an understanding of the disease process, its prevention and treatment.

    About Banner Health
    Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make
    health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.
    Job Summary

    This position is responsible for providing customers and referrals support and information to support orders and request. This position is responsible for accurate and thorough processing of order request through verification while meeting time sensitive expectations.

    Essential Functions
  • Handles incoming requests for referrals for new orders and refills. Receives and verifies requests and referrals, initiates insurance verification and gathers all information necessary for pre-certifications, authorizations, and certificates of medical necessity. Provides on-going follow-up of requests up to, and following, patient discharge.

  • Builds equipment order using information in patient medical record to coordinate patient services. Ability to review and offer alternate product support and suggestions to improve patient care and quality outcomes.

  • Provides verbal and written instructions to patients, families, and coordinating resources regarding provision of products and services, reimbursement and patient financial responsibility.

  • Performs data entry of patient intake information into computer system and records insurance information and authorization requirements and notes in the computer system.

  • Coordinates delivery of requested services and referrals as appropriate. Coordinates with dispatch, warehouse and clinical staff to ensure product availability and sets delivery expectations with patients and providers.

  • Facilitates problem solving with patients, hospitals, providers, referral sources, insurance companies, and clinical staff. Assists in the maintenance and communication of changing payer and referral source information specific to coordination of patient needs.

  • Minimum Qualifications

    High school diploma/GED or equivalent working knowledge. Requires literacy and basic math skills.

    Must have a working knowledge of medical terminology and have familiarity with hospital operations. Must possess excellent organizational and interpersonal skills.

    Must be proficient with commonly use office software products and possess the ability to learn new software applications.

    Preferred Qualifications

    Previous experience in a healthcare setting preferred.

    Additional related education and/or experience preferred.

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