Patient Access Specialist - CCEC Denver Southwest

Littleton - Colorado (CO), 80121

Saint Joseph Hospital

Job Description:


You bring your body, mind, heart and spirit to your work as a Patient Access Specialist.

You know how to move fast. You know how to stay organized. You know how to have fun.

You’re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.


Our Community Clinic Emergency Centers in the Denver metro are part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Each spacious facility features a modern emergency department, an advanced imaging center and laboratory services. Our mission is to bring health and hope to the poor, the vulnerable, our communities and each other.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.


Together we’ll align mission and careers, values and workplace. We’ll honor each other’s dignity and surpass the standards we set. We’ll encourage joy, demand safety and take pride in our integrity.

We’ll laugh at each other’s jokes (even the bad ones). We’ll hello and high five. We’ll celebrate milestones and acknowledge the value of spirituality in healing.

We’re proud of what we know, which includes how much there is to learn.

Your day.

As a Patient Access Specialist you need to know how to:
Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings
Provide excellent customer service at all times by effectively meeting customer needs,
understanding who the customers are, and building quality relationships
Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
Provide and obtain signatures on required forms and consents
Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
Obtain insurance authorizations as required by individual insurance plans, documenting authorization numbers in the appropriate fields for accurate billing
Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service oriented fashion
Scan all registration and clinical documentation into the system and maintain all medical records
Obtain patient satisfaction surveys from all patients upon discharge
Coordinate the transfer of patients to other hospitals when necessary
Respond to medical record requests from patients, physicians and hospitals
Maintain cash drawer according to policies
Maintain log of all patients, payments received, transfers and hospital admissions
Maintain visitor log

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

High School Diploma or equivalent, required
Basic understanding of medical terminology, required
At least one (1) year patient registration and insurance verification experience in a health care setting, highly preferred
Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, highly preferred
Current BLS certification, preferred

Your next move.

Now that you know more about being a Patient Access Specialist on our team we hope you’ll join us. At SCL Health you’ll reaffirm every day how much you love this work, and why you were called to it in the first place.

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