Office Assistant

locationWaterbury - Connecticut (CT),

atState of Connecticut - Workers Compensation Commis...

Estimated salary $43,815 - $57,486 a year

Job Description:

Does a career in public service excite you? Do you enjoy working in collaborative legal environments? If so, come make an impact by serving your state! Read below & apply today!

The State of Connecticut, Workers’ Compensation Commission (WCC) has an exciting Office Assistant opportunity in Waterbury, CT. The WCC is a quasi-judicial agency responsible for the adjudication of disputed workers' compensation claims. Our mission is to provide equal access to the adjudicative process in the most expeditious manner possible. Our clerical staff play a critical role in processing incoming documents in order to schedule hearings for contested cases.

Discover the Opportunity to:
  • Engage in a rewarding career and showcase your talents in a meaningful position.
  • Demonstrate your time management and organizational skills.
  • Work with our team to assist claimants, employers, attorneys, insurers, and other interested parties.
  • Answer telephone inquires and greet/direct visitors of the office.
  • Develop and maintain organizational filing systems.
  • Receive and enter forms in our public sector computer system.
Work/Life Balance & Employee Value Proposition (EVP): Full-time, Monday- Friday 7:45am-4:30pm, in the Waterbury District Office located at 55 West Main Street.

What’s In It For You- Leading Comprehensive Benefits: The State of CT offers a competitive salary structure, excellent health & dental coverage, retirement plan options, generous vacation/personal/sick time and more!

Selection Plan

To be considered for this job opening you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application. Please ensure that your application is complete before submitting.

Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, performance reviews, attendance records, supervisory references, college transcripts, licensure, etc., at the discretion of the hiring agency.

This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

Applications to this recruitment may be used for future vacancies.

The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

Due to the volume of applications anticipated, the WCC is unable to provide confirmation of receipt or status during the recruitment process. Updates will be provided through your JobAps portal account.

Should you have questions regarding this recruitment please contact [email protected]


In a state agency this class is accountable for performing a full range of general clerical functions or for carrying out responsibility for the flow and completion of clerical work in an assigned area.


1. TYPING: Types a variety of materials in relation to other duties or

as assigned; enters and retrieves data on personal computers and computer terminals.

2. FILING: Sets up and maintains office procedures, filing and indexing systems and forms for own use.

3. CORRESPONDENCE: Composes routine correspondence.

4. REPORT WRITING: Compiles and generates recurrent technical, statistical or financial reports requiring judgment in the selection and presentation of data (format).

5. INTERPERSONAL: Provides general information and referral services in response to citizen complaints or questions regarding an agency's services or authority; responds to inquiries from other work units or departments/agencies; applies agency policies and state statutes and regulations in determining case status or responding to requests for procedural assistance; may lead lower level employees in carrying out assigned clerical functions.

6. PROCESSING: Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly; processes a variety of documents in determining routine case status; exercises discretion in choosing appropriate follow through procedures within defined guidelines including assembling and reviewing incoming materials for accuracy, completeness and conformance to established guidelines and agency policy and procedures, verifying information through use of internal resources and contacts with sender and other work units and soliciting additional information as required by phone or form letter; processes purchase requisitions/purchase orders for subsequent action; prepares payment lists and billing invoices; receives shipments of materials and matches/verifies shipment or billing invoices against original purchase orders; maintains billing control cards, files, journals or account ledgers by posting credits, expenditures, interest, etc.; figures payments, costs, discounts and adjustments using prescribed methods and formulas; receives monies in various forms such as cash, checks and money orders and prepares for deposit; maintains inventory and orders supplies; uses a variety of automated equipment to perform job functions; performs related duties as required.


Knowledge of office systems and procedures including proper telephone usage and filing; oral and written communication skills; skill in performing arithmetical computations; basic interpersonal skills; ability to perform a full range of clerical tasks; ability to operate office equipment which includes personal computers, computer terminals and other electronic automated equipment; ability to operate office suite software; ability to schedule and prioritize workflow; ability to read and interpret complex instructions.


Two (2) years of general clerical work experience.


College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling six (6) months of experience.


  • Experience working in a law office.
  • Experience providing information on the phone to a variety of callers including claimants, attorneys, and insurance representatives.
  • Experience entering and retrieving data.
  • Experience communicating with internal and external stakeholders.


Persons having responsibility for supervising or observing the behavior of inmates or custodial individuals will be required to possess a high school diploma or General Educational Development (GED) certification by the time of permanent appointment.

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