Wilmington - Delaware (DE), 19801
Estimated salary $57,015 - $67,077 a year
Within Wolters Kluwer, CT Corporation contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions and clearance and protection solutions for trademark and brand professionals.
The Fulfillment Associate (FA) for Wolters Kluwer’s CT Corporation has primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams. The FA may support both Fulfillment and Service of Process (SOP) functions. The FA fulfills initial filings and document requests (e.g., retrieval requests, incorporations, formations). FA activities include learning the complex and comprehensive CT product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing Wolters Kluwer within the industry and territory.
Process State or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications
Understand and follow security
Create process documentation
Assist in issue resolution with internal and external customers
Work with team members to assist in the training and implementation of process and policy changes
Assist customers, team members and/or vendors with training on products, jurisdictional requirements using a consultative approach.
Analyze data and recommend process improvements and reporting
Assist in special project work as assigned
A minimum of two years of customer service or related work experience
High school diploma or equivalent certification
Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal
Proficient with Microsoft Office Suite applications including Word, Excel and Outlook along with excellent data entry skills
Ability to multitask and demonstrate ability to problem solve
Excellent analytical, organizational, time management and problem-solving skills with the ability to work in a fast-paced, high-energy environment
Ability to work overtime as needed
Ability to work first six months of employment First Shift (8am-5pm) and then work months seven and permanently following on Second Shift (1pm-9pm)