Customer Service Associate I

Jacksonville - Florida (FL), 32256

FIS Global

Job Description:

Position Type Full time - Regular

Type of Hire a. Experienced (relevant combo of work and education)

Experience Desired

Education Desired General Equivalency Diploma, High School Diploma

Travel Percentage 0%

Job Description
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team
Our Jacksonville Baymeadows Call Center provides support to thousands of card holders every day via phone and virtual chat solutions. We have big plans for our Call Center team! We are growing quickly, yet we remain focused on crafting an incredible experience for our clients. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the team!

What you will be doing
You will be providing customer service via phone and virtual chat solutions regarding prepaid card solutions. You will be handling a high volume of inbound calls to assist our prepaid card holders with financial inquiries including account balances, lost/stolen cards, transaction history and card registrations. You will handle customer inquiries and resolve simple and basic support issues such as address changes, card processing, and billing/payment issues.
Address a high volume of inbound calls from our financial customers
Serve as a primary contact for inbound customer issues
Update customer information and ensure accurate entry of contact information
Troubleshoot customer problems, and identifying root cause of problems
Track and document inbound support requests

This position is scheduled to start on MONDAY, FEBRUARY 10TH, 2020. Your permanent working schedule will require you to work one (1) weekend day on a permanent basis. You will have one (1) weekday and one (1) weekend day off. The hours we are offering are from 8AM - 7PM, in which schedule flexibility is a MUST!

What you bring:
High School Diploma or GED Certificate
Excellent customer service skills that build high levels of customer satisfaction
Ability to work both
independently and in a team environment
Excellent verbal and written communication skills
Effective people skills and sensitivities when dealing with others

Added bonus if you have:
Banking or financial industry experience
Experience working with card holders and resolving payment issues
What we offer you
Attractive benefits including private medical cover, dental cover, and 3 weeks of paid vacation
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities – FIS is your final career step!
A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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