Call Center Representative II
Jacksonville - Florida (FL),
Estimated salary $34,896 a year
If you are a current FSCJ employee please log into the iHub at my.FSCJ.edu to apply for Job Opportunities.
Florida State College at Jacksonville (FSCJ) is committed to our employees and is pleased to offer challenging and fulfilling careers, as well as an excellent benefits package. As part of FSCJ's overall total compensation, employee benefits are offered to provide you with health and welfare coverage promoting good health and well-being, a retirement pension and financial protection in the case of death or disability. Click here to view our Employee Benefits Information.
CAMPUS/CENTER LOCATION: URBAN RESOURCE CENTER
DEPARTMENT: CALL CENTER
DATE POSITION AVAILABLE: IMMEDIATELY
CLOSE DATE: FEBRUARY 28, 2021
WHAT YOU'LL DO
The Call Center Representative I is to provide a positive experience to new students interested in pursuing their educational goals to include contact, admissions, advising and other pertinent information. The Call Center Representative I will receive incoming calls from new and current students as well as place outbound financial aid, student record, and admissions calls. The call center is a fast-paced environment. The representative is a customer-focused, courteous, empathetic, service professional, who effectively uses knowledge procedures, student database and ticketing system to provide information and resolve issues, resulting in enhanced customer satisfaction.
To learn more about this position please view the full job descriptions by clicking here.
At a minimum the selected candidate must have a high school diploma or high school equivalency degree supplemented by a minimum of three (3) year of related experience.
Are you claiming Veteran's Preference?
If yes, you must complete the Veteran's Preference Addendum and submit it as an attachment within five (5) days of the advertised position close/review date. Additionally, please submit the required documentation as listed on the addendum based on the category you select. If you are unable to attach/upload these documents yourself, please feel free to fax them to the Human Resource Department at 904-632-3390 and we will attach on your behalf.
To print out the Veterans Preference Addendum please click on the link below.
Veterans Preference Addendum
We value our employees. Employees are treated as individuals and empowered to do their best. Our greatest strength lies in the skill, judgement and talent of our employees. We recognize that our success is related directly to the dedication and performance of our employees. We value integrity, excellence in teaching and learning, a culture of honesty and trust, creativity and a respect for diversity. We believe in the potential of people who are
What makes FSCJ stand out among other colleges and universities? We are:
Accessible: Classes are offered at convenient locations throughout Duval County and Nassau County and globally through online classes. View our locations.
Affordable: FSCJ ranks among the top 50 most affordable public, four-year institutions in the nation. Plus, we provide many financial aid and scholarship opportunities for our students.
Diverse: We have students from more than 154 countries and students range in age from 12 to 106 years old.
Highly Ranked: FSCJ ranks 11th in the nation in grand total (4,548), and in all disciplines granted among public, four-year colleges and universities granting associate degrees. (Community College Week)
If you have questions, please contact the Human Resources department by email [email protected] or phone (904) 632-3210. Additional documents can be faxed to (904) 632-3390.
Florida State College at Jacksonville complies with the provisions of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, and other applicable laws pertaining to College safety and security practices. The College's Annual Security Report and Annual Crime Statistics are posted on the College's website. You can access the following sites by clicking on the following link http://www.fscj.edu/security, or directly at Annual Security Report. A hard copy may be obtained at any Campus Security Office.
An applicant who believes he or she was not afforded employment, promotion or retention preference may file a complaint with the Florida Department of Veterans Affairs (FDVA). The complaint must be made within 60 days from the date a non-select notice was received. The FDVA can investigate and make a determination as to whether a violation has occurred. For more information, call (727) 319-7462 , or email [email protected] You can also email or mail a detailed complaint to: P.O. Box 31001, St. Petersburg, FL 33731.
Florida State College at Jacksonville is an equal access/equal opportunity employer that makes employment decisions without regard to race, color, ethnicity, national origin, religion, sexual orientation/expression, gender, sex, age, genetic information, disability, pregnancy, or marital status. Veteran status and people with disabilities are encouraged to apply. Please notify the Human Resources Department at (904) 632-3210 if any reasonable accommodations are required during the application or the interview process.
Florida State College at Jacksonville provides equal opportunity for educational opportunities and employment to all. If you have concerns regarding discrimination, harassment or retaliation, please contact the College's Equity Officer, 501 W. State Street, Jacksonville, FL 32202, or at (904) 632-3221, toll-free at (877) 578-6801 or via email at [email protected] for information.
For more information, visit the Equal Access/Equal Opportunity page.