Customer Service Advisor I

Maitland - Florida (FL),

AdventHealth Central Florida

Job Description:


Customer Service Advisor I AdventHealth
Location Address: 900 Winderley Place, Maitland FL

Top Reasons to work at AdventHealth
  • Career growth and advancement potential
  • Full time hours with Benefits
  • Conveniently located near i-4 and Apopka expressway 414
  • We have Positive values with a productive and energetic atmosphere
Work Hours/Shift: Full Time/ Days
You Will Be Responsible For:
Demonstrates, through behavior, Advent Health’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
  • Responsible for obtaining and verifying patient demographic information for the purposes of ensuring timely collections in support the hospital financial goals.
  • Maintains confidentiality of all personnel and patient related information by adhering to HIPAA regulations.
  • Reviews, analyzes and resolves customer questions and concerns to support customer satisfaction initiatives.
  • Continuously meets and exceeds Advisor I call performance and etiquette standards as outlined in the Call Center Productivity and Phone Audit Quality Review guidelines, to include: collection, call volume and wrap up time goals.
  • Monitors, reports and performs activities for the purpose of collecting balances owed to AdventHealth, to include past due or delinquent accounts.

What You Will Need:
  • One (1) year of experience in collections, customer service, or a call center environment
  • Ability to manage calls effectively by actively listening and providing appropriate solutions
  • Excellent interpersonal, written, and oral communication skills
  • High level of patience, understanding and compassion in all customer interactions
  • Ability to quickly identify and resolve customer’s needs while ensuring high quality service standards
  • Ability to support and participate in professional development initiatives
  • Independently performs basic math functions
  • Accurately types 25-35 wpm
  • High School diploma or GED

Job Summary:

The Call Center Advisor I, is responsible for processing a high volume of inbound/outbound calls from patients to address inquiries and questions, responds to complaints, troubleshoot problems, obtain accurate information and collecting on account receivables to protect the financial standing of AdventHealth. Interacts in a professional and timely manner with patients, physicians and other department personnel to accomplish patient satisfaction. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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