Healthcare Information Project Manager

Miami - Florida (FL),

Care Resource Community Health Centers, Inc.

Job Description:

Care Resource is a Federally Qualified Health Center (FQHC) with various locations in areas such as: Midtown Miami-Dade, Little Havana, Miami Beach, and Fort Lauderdale. We have been providing comprehensive health and support services for over (30) years to address the healthcare needs of our Pediatric, Adolescent and Adult populations in South Florida.

As Care Resource continues to grow and expand, we are looking for a talented and strongly motivated, Healthcare Information Project Manager to join our Information & Quality Services team. This position is located at our Midtown Miami-Dade Location. We offer highly competitive compensation and a comprehensive benefits package that includes: Medical, Dental, and Vision insurance(s); Life and Short/Long Term Disability insurance(s); 401K Retirement/Contribution/Matching; Flexible & Dependent Accounts; Additionally Paid Vacation, Sick time & Personal Float Holiday(s).

The Clinical Applications Project Coordinator - HIM, is responsible for assisting with the oversight and coordination of the multi-site and multi-department clinical system projects. S/he will oversee or assist with the migration, implementation and expansion of existing clinical systems as well as any new systems acquired by the health center. #HP

Administrative/Compliance Duties
Creates and administers project timelines, timetables, and associated resources.
Initiates inter-departmental meetings to ensure health centers clinical systems transitions are conducted in accordance with health center needs, goals, and reporting requirements.
Coordinates IT/Clinical applications projects with effective internal and external communications and change management related to the clinical information systems.

Project Coordination
Conducts workflow review and feature analysis of clinical applications which are on the health centers list for implementation or possible implementation.
Gathers requirements from different departments for clinical systems capabilities.
Compares performance of legacy clinical applications to be phased out with potential/desired performance of replacement clinical applications.
Assesses and prioritizes needs of health center departments and assists in establishing timelines for new features and new clinical application implementations.
Delivers structured information to Clinical IT team for the build, configuration, testing of replacement clinical applications.
Coordinates staff training processes related to the clinical applications projects.
Creates supporting documentation for clinical application changes and distributes to team members.
Coordinates realistic goals and objectives for members of transitions committees.
Participates in workflow optimization efforts.
Serves as super user (in-house subject matter expert) of company’s electronic health records system (EHR).
Monitors internal support cases in the agency’s service desk, addresses cases which are within his/her competency.
Assist level I & II support technicians in troubleshooting of the EHR issues, acts as a subject matter expert on clinical workflow/clinical data entry.
Attends workshops, conferences, and seminars necessary for professional growth (internal and external meetings).

Maintains health center guidelines relating to safety, outreach and confidentiality.
Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon assigned role in Emergency Code System.
Understands and performs assigned role in the health centers Continuity of Operations Plan (COOP).

Culture of Service: 3 C’s
Greets internal or external customer (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language
Listens to internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions
Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
Prioritize internal or external customer (i.e. patient, client, staff, and vendor) requests to ensure prompt and effective response is provided

Participates in health center developmental activities as requested.
Other duties as assigned.

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