USA

Customer Solution Expert

locationSaint Petersburg - Florida (FL),

atPipedrive

Estimated salary $60,000 a year

Job Description:

We believe it takes great people to make a great product. That’s why our team lives our company values, and we hire based on them too. Since 2010, we’ve been building a visual sales tool now used by over 95,000 scaling companies worldwide who love its simple yet powerful design. Along the way, we’ve raised over $90 million in funding from international investors and received numerous awards as an employer.
We take great care to find exactly the right people for our ten global offices. So, what do you say – are you ready to join us?
One thing that has served Pipedrive well is having great customer support.

The go-the-extra-mile, pour-your-heart-into-it, delivering-happiness kind of support that people notice and appreciate. And not everyone wants to work like that. So if you’re the “it’s 5:01, I’m off the clock” or “I just need a job”-type, you can probably stop reading.
Luckily there are many who care about their job and their customers. We’re looking for one of those caring people to join our support team in St. Petersburg, FL.

What follows is a serious list of requirements and desired skills but the most important thing is that you care. Other things we can talk about. And the benefits package is decent. Great, even.

We’d like the Customer Solutions Expert to have:

  • Experience working in a customer facing role.
  • Excellent customer service skills – great listening, responsiveness, follow-through, further
escalation, and such.
  • Some experience with software testing, root cause identification and issue documentation.
  • Understanding of email systems, filtering, spam, and mail integration.
  • Basic understanding of relational databases. (But again, the most important thing is that you care).
  • Ability to interact with other team members in Support as well as other functional areas including product management and engineering.
  • Fluency in English.
  • Bachelor Degree required.
  • It’s a big plus if the Customer Solutions Expert have:

    • Some knowledge of sales – leads, opportunities, deal tracking and reporting.
    • Experience with sales/CRM tools, such as Salesforce.com or Zoho CRM.
    • Experience with helpdesk tools like Freshdesk, Intercom etc.

    In exchange we offer:

    • Beautiful office minutes from downtown St. Pete
    • Regular team building activities
    • Superior training and professional development
    • Great benefits
    • 5% 401K match
    • 12 paid holidays
    • 2 floating holidays
    • Parking allowance
    • Gym allowance

    • Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.

    If this is something for you, send your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

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