USA

Dayforce Support Analyst

Honolulu - Hawaii (HI),

Ceridian

Job Description:

Ceridian. Makes Work Life Better™

This is our promise. Not only for our customers, but our employees as well.
Do you thrive in an innovative and exciting environment that’s continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person’s career journey. Ceridian employees have declared Ceridian a Great Place to Work® in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada’s Top 100 Employers for the 16th consecutive year!
Find out why Ceridian is such a great place to work.

Join the Ceridian Support Team responsible for providing world class application support for the Dayforce solution; our award winning cloud enterprise human capital management (HCM) application that is improving the lives of millions of workers across the globe!
Crush resolution tickets and capture the hearts of customers like a world class Pokémon hunter. We are a team of customer focus enthusiasts dedicated to the success of our clients. We are constantly innovating, and people recognize it. Clients recognize it. Industry experts recognize it. And most importantly the people who use our software love us for it.
Due to growing demand of our HCM application our Support Team is growing. Our employees are fun, intelligent, team-oriented people who live our values every day: Customer Focus, Transparency, Diligence, Optimism, and Agility. Sound intriguing? We are looking for a: Dayforce Support Analyst

What Ceridian Can Offer You [Perks of Joining our Team]:
Collaborate with the brightest team in Human Capital Management
Flat hierarchy: work, eat, and engage with company execs
Ceridian offers the best of both worlds - the excitement of working in a growing startup environment, combined with the opportunities of a large organization
Flexible vacation and comprehensive benefits plan
Employee driven career path; Top Talent, Career Talk, Career Pathing, Tuition Reimbursement, Mentorship, & Job Rotation are just some of the People programs we have to help you advance your career
[email protected]; Company and Department social events, Holiday parties, picnics, and community involvement (each Ceridian employee gets a paid volunteer day)
Bring your whole self to work; casual dress code, a diverse workforce, and some of the greatest people around to make your work day better! What a Dayforce Support Analyst is Responsible for [Day in the life]:
The Dayforce Support Analyst delivers B2B application support to Ceridian’s clients. Use your strong analytical and problem-solving skills to efficiently resolve incidents while maintaining the highest level of client satisfaction.
Because customer focus is in your DNA, you will collaborate with
client administrators as well as QA and Services teams to champion client priorities and drive incidents to closure. You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top notch client-focused support. Your clients will praise your ability to provide them with regular and timely incident updates.
You will contribute to the support knowledgebase by reproducing and meticulously documenting software defects and assist with a wide variety of operational projects including; enhancing the customer support experience and optimizing internal processes and procedures.

Why This is an Important Position at Ceridian:
Ceridian wins when our customers win
You get to contribute to our customer’s success
You get the opportunity to support our award winning cloud enterprise HCM application Skills/Experience We Value:
‘I got this’ mentality and optimism; the ability to rise to a variety of challenges with superior communication, organizational, and problem-solving skills that instill confidence in our customers
It’s not just about working hard; you know how to celebrate success both customer and team wins (we inject a fun and a positive vibe through out our team; Dubsmash much?)
Collaborative work ethic; tackle a creative problem over a game of shuffle board or network with colleagues from other locations at the end of the work day by joining one of our employee run sports teams! This is a tight knit team of customer focus individuals
Ability to work flexible hours
BA degree and/or relevant work experience in the industry preferred What Would Really Make You Stand Out:
SQL and an understanding of relational database systems
Familiarity with Microsoft Server Technology (e.g. Windows, SQL Server)

Ceridian combines the excitement of a startup environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and t hat makes them unique. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

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