USA

Food Operations Manager 2

Honolulu - Hawaii (HI), 96822

Sodexo

Job Description:

Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction.

Sodexo is seeking a Food Operations Manager for Kapi'olani Medical Center located in Honolulu, HI. Kapiolani is a nationally recognized, not-for-profit hospital and is widely known as Hawaii’s leader in the care of women, infants and children. With more than 1,500 employees and 630 physicians, Kapiolani is fully accredited by The Joint Commission, an independent nonprofit organization that certifies health care organizations and programs in the United States.


The successful candidate will:


  • evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
  • oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;
  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
  • perform tray assessments to ensure food quality and presentation and tray accuracy;
  • exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
  • perform management functions that include direct supervision of hourly associates including employee development.


Is this opportunity right for you? We are looking for candidates who have:


  • excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
  • knowledge of nutrition and specialized diets;
  • experience with oversight of diet offices; and/or
  • strong management skills, preferably in health care.

Learn more about Kapi'olani Medical Center at hawaiipacifichealth-kapiolani

Learn more about Sodexo’s Benefits

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Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.


Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.
Key Duties
  • Establishes a safe work environment
  • Utilizes Sodexo tools and programs to develop client, customer, and staff relationships, to ensure account retention
  • Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes
  • Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met
  • Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan
  • Ensures adherence to all HR standards for Sodexo, client, and regulatory agencies

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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