Key Holder

Honolulu - Hawaii (HI), 96814

St. John Knits

Job Description:

The Store Key Holder supports the Store Manager and Assistant Manager in the overseeing of sales, human resources, inventory control, merchandising, and providing outstanding client service. The Key Holder also supports the Store Manager and Assistant manager in recruiting, staffing and developing all employees.

Business Development:
  • Consistently demonstrates Relationship Selling Skills to achieve and exceed planned daily, weekly and monthly sales goals set by Store Management
  • Demonstrates the Relationship Selling Skills from the 5 Star Service program to further develop client relationships
  • Actively develops new clients and maintains existing clients
  • Maintains client book to standard and generates sales utilizing the client book through appointments and daily correspondence with clients
  • Demonstrates strong product knowledge; keeps updated on new products, marketplace and fashion trends
  • Promotes and supports the St. John customer loyalty programs
  • Coach and develop staff to exceed individual and store goals
  • Communicate and successfully promote programs, marketing tools and events aimed at increasing business
  • Follows through and accomplishes multiple projects / priorities in a timely manner
Leadership Effectiveness:
  • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
  • Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
  • Communicates effectively and develops and maintains professional relationships
  • Effectively teaches, demonstrates and implements training programs to ensure staff is trained in product knowledge, clienteling and relationship selling skills
  • Create and maintain positive employee relations by leading and developing a professional store team
  • Assists Store Manager by providing information to ensure on-going, specific and immediate coaching and feedback delivery of all performance documentation in a timely manner; Monthly Touch Base, store meetings, Performance Review, Employee Notices and Performance Improvement Plan
  • Coaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals
  • Effectively teaches, demonstrates and ensures all store staff complies with all Company initiatives
  • Resolve client issues and requests in a efficient
and quick manner
  • Demonstrates high level of quality in work, attendance and appearance
  • Solves problems/issues methodically and with a sense of urgency
  • Takes appropriate partnerships with Store Manager, Human Resources and other corporate partners
  • Operations:
    • Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines
    • Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
    • Ensure accuracy of Company in store promotions and merchandise markdowns
    • Maintains efficient and accurate back room operations to include stockroom organization and shipping/receiving
    • Ensures accuracy of all POS procedures and conducts training of POS System to staff
    • Has a strong knowledge of the alteration process and fitting a client for alterations
    • Opens and closes the store performing all tasks to Company standard
    • Supports in the preparation and facilitation of required Store Meetings
    • Maintains standards of cleanliness and organization
    • Maintain store and staff safety
    • Monitors and maintains compliance to all Company Policies & Procedures
    • Adhere to Timekeeping procedures

    • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
    • Demonstrates high level of quality work, attendance and appearance
    • Adheres to all Company Policies & Procedures and Safety Regulations
    • Adheres to local, state and federal laws
    • Additional responsibilities assigned by supervisor related to your position/department
    • Less than 20% travel may be required as necessary
    • Ability to be flexible and willing to work extended hours when necessary
    • Model the “St. John Way”

    • Leadership
    • Motivator
    • Results Orientated
    • Communication
    • Client Focus
    • Teamwork
    • Optimistic
    • Honest and Integrity
    • Professionalism
    • Adaptability
    • Embraces Change
    • Solutions orientated
    • Thoroughness
    • Organization

    • 2 - 5 years retail sales experience
    • Luxury experience preferred
    • Exemplary selling and clienteling skills
    • Good computer skills: Word, Excel, Microsoft Outlook and POS systems

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