Assistant Executive Housekeeper - Kings Land

Waikoloa - Hawaii (HI), 96738

Kings' Land By Hilton Grand Vacations Club

Job Description:

Hilton Grand Vacations ranks 26th in Hawaii Business Magazine’s “Top 250” that highlights the state’s largest companies based on gross sales, a key indicator of market dominance and influence. Additionally, the company was the highest-ranking timeshare business on this year’s list!
As an Assistant Executive Housekeeper, you will be responsible for driving company success through performing the following tasks to the highest standards:
  • Assist in the direction and management of all efforts of the Housekeeping Department to ensure compliance with standards of operation, quality, productivity and excellence in providing service to guests and owners of the property
  • Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and Team Members at all times
  • In the absence of the Executive Housekeeper, the assistant acts as lead for the department and manages and coordinates all departmental Team Members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners
  • Routinely inspect units and common areas to ensure they are in compliance with departmental standards
  • Monitor guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service
  • Assist in ensuring that an accurate inventory of linens and supplies is maintained
  • Help oversee the Lost and Found and uniform exchange to ensure that proper procedures are followed
  • Monitor all laundry operations and assist with the carpet and floor maintenance program
  • Ensure all assets of the department, equipment, supplies and storage are properly locked and secured
  • Assist with hiring, supervising, disciplining and training of all staff under the direction of the Housekeeping Department and assist with administrative tasks
associated with maintaining proper documentation, such as payroll timekeeping records, staff schedules, vacation hours, etc.
  • May investigate accidents and initiate accident reports, recommending appropriate corrective action
  • Ensure all departmental staff is working safely and in accordance with OSHA regulations
  • Adhere to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules
  • May be required to conduct departmental meetings
  • May be required to do other duties and special projects as assigned by the Executive Housekeeper
  • Qualifications

    What are we looking for?
    Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!
    To fulfill this role successfully, you must possess the following minimum qualifications and experience:
    • Minimum 3 years of prior supervisory experience
    • Minimum 3 years in a related housekeeping role
    • Excellent organizational skills
    • High school diploma
    • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    • Knowledge of and ability to adhere to all departmental policies, procedures, safety standards, including OSHA, blood borne pathogens and grooming standards
    • Knowledge of proper usage of all cleaners and cleaning equipment
    • Good command of the English language in order to communicate both verbally and in writing with guests, owners and Team Members, and fully comprehend job assignments
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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