USA

Sales Associate

Waipahu - Hawaii (HI), 96797

Armani Exchange

Job Description:

The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Armani Collezioni, Emporio Armani, A/X Armani Exchange, Armani Junior and Armani Casa.


Description of Responsibilities:

  • To provide prompt, attentive and knowledgeable assistance to all clients
  • To support the staff in order to achieve and surpass goals
  • To insure the highest standards of client service are maintained at all times
  • To maintain the selling floor and merchandise
  • To insure compliance with all company policies, procedures and directives

Overview of Critical Duties:

Sales Performance

  • Meet and/or exceed personal sales goals as prescribed
  • Monitor personal sales results
  • Develop sales technique to insure maximum performance
  • Identify and meet clients' needs
  • Utilize all available sales tools to increase business and improve results
  • Overcome client objections and offer alternatives
  • Comply with all sales related policies and procedures
  • Utilize suggestive selling techniques to maximize and accessorize a sale
  • Close the sale and monitor all details alterations, shipping, delivery and special client requests
  • Collaborate with all associates to achieve departmental and store goals
  • Attend all meetings and seminars to insure knowledge to provide maximum results
  • Minimizes returns

Product Knowledge

  • Possess an in-depth knowledge of the merchandise
  • Consistently seek to increase product knowledge
  • Maintain a keen interest in the fashion industry and market trends
  • Utilize product knowledge to increase
sales
  • Identify fit/product concerns in a timely manner
  • Have an understanding of competitors' products
  • Client Service/Clienteling

    • Provide the highest level of client service
    • Maintain constant floor presence to assist clients
    • Acknowledge all clients
    • Develop rapport with clients
    • Build and maintain repeat clientele
    • Maintain consistent communication with clients
    • Resolve all client problems and complaints quickly and effectively insure management involvement when appropriate
    • Identify and implement new ways of increasing client base
    • Monitor client purchases and client database
    • Insure complete client satisfaction through to client use of purchase

    Selling Floor

    • Participate in merchandising moves and maintain merchandising directives
    • Possess a basic understanding of the company's visual and merchandising standards and philosophy
    • Understand merchandise themes to convey to clients
    • Return all items, clean and well maintained, to their correct place
    • Participate in keeping the selling floor and merchandise clean and organized
    • Participate in insuring the correct visual image is reflected on the floor at all times

    Loss Prevention

    • Be aware of potential risk to the company and all associates in relation to theft, shrinkage and breakage and inform the appropriate person
    • Respect and abide by all Loss Prevention policies, procedures and directives
    • Report any and all health or safety concerns to the appropriate person and contribute to a safe environment

    Shipping/Receiving

    • Respect and abide by all shipping/receiving policies, procedures and directives
    • Collaborate with shipping/receiving staff to insure client service standards of delivery and shipping

    Background/Experience:

    • Language skills not required but desirable
    • + 1 years sales experience in a similar high end related field

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