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Carbondale - Illinois (IL),

Southern Illinois Healthcare

Job Description:


The medical receptionist will promptly greet and assist patients, families, and other guests in a professional, positive, and caring manner through in-person, online, and telephone interactions.


  • Safety
  • Manages processes effectively in regard to employee/patient safety.
  • Record Keeping
  • Maintains all required records, reports, statistics, logs, files and other documents as required.
  • Process Improvement
  • Promotes a culture of process improvement by participating in unit/department based programs that supports the system’s process improvement goals.
  • Actively participates on system-wide or hospital-based teams as needed.
  • Role Specific Responsibilities
    • Understand emergency office procedures and individual roles, and actively participate in training drills when required.
    • Assist patients to complete appropriate medical insurance, or legal forms and documentation as needed.
    • Release approved medical records according to established procedures
    • Compassionately listen to patient concerns, and provide satisfactory resolution independently, or with team support.
    • Contribute to improvements in patient care by self-reflecting on individual and team processes, and offering constructive input into the problem-solving cycle.
    • Promptly greet all patients, families, internal customers, and other visitors in a caring, professional, and helpful manner.
    • Accurately and efficiently schedule patient appointments; process cancellations and re-schedule requests per practice standards. Verify appointments as needed.
    • Accurately, promptly, and professionally check-in or register patients prior to their appointment.
    • Provide clear instruction concerning follow-up care, as instructed by provider, at the completion of patient visits.
    • Verify patient insurance, collect payments and provide receipts. Accurately post same payments to patient accounts and reconcile a daily deposit.
    • Answer incoming phone calls promptly and courteously, and ensure that questions are resolved quickly.
    • Maintain reception desk, lobby, patient restroom, and/or waiting room areas in a welcoming and organized condition.
    • Assist in opening or closing the clinic per practice standards, as required by scheduled working hours.
    • Complete and document in-basket and work queue tasks according to EMR and practice protocols.
    • Receive and distribute incoming mail and faxes per practice protocols.
    • Encourage and activate patient use of patient portal.


  • High School diploma or equivalent required
  • Associates degree preferred
  • Technical Experience: General typing and computer skills required.
  • Customer service and medical office with electronic medical record experience preferred.

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