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Customer Service Rep

Chicago - Illinois (IL), 60654

The Minte

Job Description:

Job Title: Customer Service Representative
Reports to: Vice President of Operations
FLSA Status: Exempt
Company Name: The Minte, Inc.
Summary: The position of Customer Service Representative is to provide exceptional customer service to clients. Specific duties include but are not limited to responding to residents via phone calls, emails, and chat, maintaining communication with the Field Managers, and documenting pertinent client information.
Essential Functions include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Respond to clients via phone, email, and chat for appointment requests, rescheduling, pricing, and any general inquiries in a timely and professional manner.
  • Communicate with Field Managers via chat, phone, and in-person regarding any updates to the schedule and/or feedback on clean.
  • Able to convince and sell Minte services to clients.
  • Manage and resolve client issues.
  • Document client complaints/feedback, updates to the daily schedule, and housekeeper issues.
  • Maintain a positive upbeat attitude/demeanor when working with clients and other employees.
  • Participate in staff training and skill developments.
  • On-time attendance to all practice related meetings, including weekly office meetings.
  • Build and maintain relationship with residents and property managers.
  • Perform phone consultations with residents to provide scope of services, various price options, and document additional instructions.
  • Performance other duties as directed. .

  • Dependability - Job requires having excellent attendance, being reliable, responsible, and fulfilling obligations.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and defectively with high stress situations.
  • Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Integrity - Job requires consistency of actions, methods, principles, expectations, and outcomes.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Concern for Others - Job requires being sensitive to other' needs and feeling and being understanding and helpful on the job.
  • Cooperation - Job requires working or acting together as a member of a team for a common purpose or benefit.
  • Leader - Job requires managing individuals and setting a good example for the team.
Supervisory Responsibilities:
This position has supervisory responsibilities.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is not exposed to vibration and fumes. The employee will work in an office environment utilizing computer and phone for all interactions. The noise level in the work environment is usually moderately loud.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, employees are regularly required to stand; walk; sit; use hands to finger, hand, or feel; reach with hands and arms; talk or hear; and or smell. The employee must occasionally lift and move up to 10 pounds.

Additional Eligibility Qualifications

  • Must speak, understand and fluently write English.
  • Proficient in carious computer programs including Microsoft Office, Slack, Airable, Help Scout, and any other program to enhance the work efficiency.
  • Be cheerful, customer-oriented and friendly.
  • Act in a professional manner with the client.
  • Must wear the approved uniform or company colors at all times while on the job.
  • Show consistent strong organization in all aspects of your job.
No travel is expected for this position.
Changing location to get to another building might be required during working hours. Traveling may include walking, taking public transportation, taking a cab, Uber, Lyft (cost of travel from one building to another during working hours is paid by The Company).

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or
training; or equivalent combination of education and experience.
Minimum of two years of supervisory experience (hotel and/or home), required.

Language Ability
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates and Licenses
This position requires no certifications or licenses.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands and may change at any time with or without notice.

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