Terminal Clerk II

Markham - Illinois (IL), 60428

Estes Express Lines

Job Description:

  • Answer telephones with a heavy call volume and direct calls with accuracy
  • Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
  • Prepare all paperwork and the repackaging of all OS&D freight
  • Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management
  • Maintain a clean and organized OS&D area
  • Contact customers and coordinate delivery times to schedule appointments for freight delivery
  • Identify freight bills requiring special delivery instructions
  • Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or terminals to trace shipments
  • Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer
  • Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials
  • Verify and process paperwork and procedures concerning claims, charges and tracing of freight
  • Scan and/or image bill of lading receipts
  • Transfer information from the bill of lading to the bill format to prepare bills for freight movement
  • Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment
  • Place shipments on-hand
  • Assist with handling dispatch phones to assist with customers and drivers
  • Regular attendance is required
  • This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks
  • High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background
  • Experience in billing, collections, tracing & OS&D preferred
  • Computer skills; proficient in MS Word and Excel required
  • AS400 experience strongly preferred
  • Strong customer service skills
  • Good clerical skills
  • Possess excellent verbal and written communication and listening skills
  • Must have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management
  • Must have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically defined
  • Experience in the transportation industry a plus although not required
  • Must be able to comply with all company policies, rules, procedures and Code of Conduct
  • Must be able to interact well with others
  • Must be able to work independently, or in a team setting
  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities
  • Must be able to lift approximately 25 lbs., or more if required by the essential functions of the job
  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
  • Must be authorized to work in the United States

Similar Jobs in Illinois