Iowa City - Iowa (IA),
State of Iowa Talent Gateway
Estimated salary $45,136 - $66,373 a year
Greet customers and direct to appropriate event or appointment. Assist, gather, and enter customer information into case management system. Conduct initial service triage to determine entry services and recommend to appropriate team. Prepare and hand out service packets for members. Provide first day service to Veterans.
Perform essential unemployment insurance activities and services to clients for all IWD programs and services as well partner programs and services. Data enter UI claim information as needed, providing BRI information and adjudicating issues as they arise. Work with clients to problem solve UI claims issues. Answer incoming phone line for claims issues and problems, resolving the problems, and providing customer service to clients on the phone. Provide forms for appeals and other partner agencies, directing customers to the appropriate location. Provide staffing for Wage Verification when necessary.
Educate customers on services available at the IowaWORKS location. Assist customers by answering questions about employment opportunities and local employers, and send/receive work related faxes for customers. Facilitate customers in using computers, i.e. searching internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes, and educate customers in the use of self-help services and assisted services available at the Workforce Center. Coach job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment. Facilitate customer usage on the Center PC's for career and skill assessments. Assist with developing customer resumes and cover letters, Process paperwork for partner and team programs and services. Direct customers to appropriate workshops as well as facilitate workshops.
Provide proficiency tests and skill assessments as requested and forward scores to employers, as needed. Assist community organizations, businesses, and other agencies by providing labor market information, child labor forms, USERRA and 9 in 1 posters, verification of work
Assist job-ready "job seekers" obtain employment. Relay current labor market information to job candidates and businesses. Provide direct services to business for recruitment of employees. Provide information and guidance to employers on how to use the labor exchange system at the One Stop. Identify sources for potential new employer customers for the Center. Ensure Veterans preference standards are met regarding job vacancy processing. Participate in development and implementation of customized recruitment strategies. Provide follow-up contact and services to job seekers and business. Utilize case management system for tracking and maintaining employer information. Critique and enter job postings into the Labor Exchange system. Enter referrals into the labor exchange system. Networking with businesses to determine hiring practices and employer needs.
No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place.?Select positions will be subject to a criminal background check.
Graduation from an accredited four-year college or university;