Drain Technician

Overview:

Diagnose and repair drain issues and lead customers to informed and confident buying decisions.

Responsibilities:

· Complete all drain cleaning, jetting and cable work related to in-home, service calls

· Provide camera service for every mainline stoppage within 24 hours of the report

· Know how to establish customer rapport to provide the right products and services

· Educate and assist customers on the importance of sewer repair and replacement

· Help customers select the right maintenance plan and understand warranty information

· Explain reasons for blockage and illustrate how you will resolve the issue

· Understand your service criteria and hold yourself accountable for exceeding revenue goals

· Show yourself as professional and knowledgeable to win new referrals and repeat business

· Work alongside customer service and dispatch to ensure overall success of the business

· Protect drain cleaning and camera equipment and keep a well inventoried truck

· Participate actively in all training exercises, morning meetings, trade shows and retreats

· Train and mentor apprentices to ensure quick, accurate repairs

· Be accurate and timely with invoices, timecards, curbside feedback and option sheets

Requirements:

· Licensed with knowledge of local plumbing codes and ability to make on-the-job applications

· Clean, safe driving

· Personable and professional with a knack for diffusing messy situations

· Highly organized with exceptional follow-through abilities

· Strong verbal and written communications

· High integrity with advanced social skills and ability to make solid connections

· Strong desire to be a better technician tomorrow than you are today

· Competitive individual contributor who also loves to win as a team

We have a competitive benefits package to include: Medical, Dental, Vision, 401(k), Life insurance, Short-term and Long-term disability, monthly bonuses and more!!

Job Type: Full-time

Job Type: Full-time

Experience:

• Drain Technician: 1 year (Required)

Additional Compensation:

• Commission
• Bonuses

Work Location:

• Multiple locations

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

Typical start time:

• 8AM

Typical end time:

• 8PM

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects

This Company Describes Its Culture as:

• Innovative -- innovative and risk-taking
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative