USA

Referral Coordinator 2 - PIPC- Olathe, KS

Olathe - Kansas (KS),

Humana

Job Description:

The Referral Coordinator 2 schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Referral Coordinator 2 gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications
  • High School Diploma
  • 2+years of hands-on healthcare experience in a clinical setting, preferably within the Medicare
population
  • Proficient with medical terminology
  • Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
  • Experience with Electronic Medical Records
  • Excellent professional communication abilities, at all levels within the organization and with patients, at all times
  • This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • Must be a team player. Will back up front office and register patients, check in/check out as needed
  • Preferred Qualifications

    • Bachelor's Degree in Healthcare or Business Administration
    • Knowledge of ICD 10 and CPT coding
    • Referral experience
    • Medical Assistant or Professional State Certifications related to healthcare
    • Bilingual in English and Spanish

    Additional Information

    Scheduled Weekly Hours

    40

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