Scheduling Specialist-Part Time

Shawnee Mission - Kansas (KS),

AdventHealth Shawnee Mission

Job Description:


Scheduling Specialist Part Time AdventHealth Shawnee Mission

Location Address: 9100 W. 74th Street, Mission, KS 66204

Top Reasons To Work At AdventHealth Shawnee Mission

  • Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
  • Providing faith-based, whole person care to Kansas City since 1962
  • Excellent health benefits, an onsite child care center and fitness facility
  • Tuition reimbursement to support continuing education
  • Employee Referral Program
  • Largest health care provider in Johnson County with three campuses

Work Hours/Shift
Monday-Friday 8:00am-1:00pm
25 hours/week
Option to Telecommute

You Will Be Responsible For:
  • Greets patients and other calls in a prompt, courteous and helpful manner.
  • Demonstrates good judgment in routing/answering phone call; assures that all in-coming calls are answered and screened, then directed to the appropriate area and that messages are relayed timely and to the appropriate area.
  • Maintains a pleasant, caring attitude when communicating with all internal and external customers.
  • Exhibits good judgment and time management skills to accomplish daily tasks.
  • Schedules patient appointments in software as trained following scheduling procedures and standards.
  • Current knowledge of ICD and CPT coding applications.
  • Accepts flexibility of schedule to meet program needs.
  • Maintains efficiency in patient work-up flow and triage responsibilities.
  • Communicates information to patients and families and other providers and service representatives.
  • Demonstrates care for one another by working all areas, open to change, sensitive to department needs, effectively participates in conflict resolution/problem solving.
  • Collaborates with physician offices to monitors utilization of resources to deliver quality of care in a safe, efficient and cost-effective manner.
  • Demonstrates knowledge and compliance of AdventHealth Medical Group guidelines and regulatory requirements.
  • Improves positive patient satisfaction outcomes by assuring that all quality measures are met in regarding patient experience.
  • Prevents casual overtime and completes work in a timely manner.
  • Keeps current with new technology.
  • Schedules new and established patient appointments using Physician Group scheduling guidelines.
  • Schedules follow-up appointment using Physician Group scheduling guidelines for patients without a Primary Care Physician according to discharge instructions.
  • Participates in patient outreach campaigns to schedule follow-up and annual physical/wellness exam appointments.
  • Considers factors related to safety, effectiveness, cost and impact on daily operations.
  • Works collaboratively with Leadership to provide accurate and timely projects.
  • Demonstrates and conveys a favorable image of the Medical Center.
  • Models ethical behavior in decision making.
  • Maintains confidentiality of medical records and other confidential information.
  • Adheres to the system Corporate Compliance plan, and to all rules and regulations of all applicable local, state and federal agencies and
    accrediting bodies.
  • Processes and distributes incoming and outgoing communications.
  • Suggests ways to improve department services.
  • May participate in the orientation of new employees as appropriate.
  • Keeps updated on current office software needed to perform essential job needs.
  • Demonstrates knowledge and maintenance of office equipment including phone system, photocopier, computer, fax machine and calculator.
  • Demonstrated ability to perform all support duties even those not performed on a daily basis
What You Will Need:
Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
  • High school diploma or equivalent, Associate's Degree preferred
  • 2 years of position-related experience, 2-5 years preferred
  • Practical knowledge and experience in working with practice management software systems with the ability to direct workflow in order to optimize operations.
  • Proficient with computer programs: Email, PowerPoint, Excel, Word, Microsoft Outlook and Call Center Software.
  • Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
  • Ability to communicate effectively with unit and administrative personnel, physicians, a variety of other hospital and group staff.
  • Ability to deal with data that is of a sensitive and confidential nature.
  • Ability to work independently and in a team environment.
  • Displays professional interaction with all levels of internal and external patients/customers as demonstrated by work history and interview process.
  • Exceptional customer services skills with a focus on service recovery techniques with good verbal and written communication skills.
  • Ability to work well independently and with others in a team environment.
  • Ability to integrate the knowledge of teaching principles and techniques in order to provide education to patients and their families.
  • Possesses a high level of organizational skills and effective time management to prioritize and adjust workflow according to changing needs.
  • Ability to function in demanding and emergency situations.
  • Ability to adapt to change.
  • Demonstrated customer service skills
  • Ability to communicate effectively over the phone and in person
  • General clerical skills
Job Summary:
The Scheduling Specialist will work seamlessly with patients, healthcare teams and resource providers in the Hospital setting, Physician Office and other facilities. The Scheduling Specialist is responsible for answering phones in a timely and professional manner while scheduling patients with physician offices via incoming and outbound calls. The Scheduling Specialist will be focused on customer service and creating an excellent patient experience while providing operational support in the delivery of patient care all within call center environment.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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