Associate Claim Adjuster (Bowling Green)

Bowling Green - Kentucky (KY),

Kentucky Farm Bureau Mutual Insurance

Job Description:


The associate claim adjuster will complete required training and education activities in preparation for a career as a claim professional; provide assistance in accordance with supervisor instructions; and provide prompt, courteous and fair claim service.


  • Support the corporate strategy of our commitment to the member relationship.
  • Support the strategic mission of the Claims function as it relates to goals for the organization.
  • Develop and maintain relationships with the agency force and support the agencies through sound and effective claim management practices.
  • Handle all claims in accordance with the provisions of the Unfair Claims Settlement Practices Act and in an ethical and compliant manner.
  • Satisfactorily complete Uniform Training Program.
  • Satisfactorily complete the required Southern Farm Bureau Tech courses.
  • Satisfactorily complete the required Kentucky Farm Bureau sponsored courses.
  • Review loss reports, and confirm coverages.
  • Conduct prompt and thorough investigations of losses
  • Maintain and thoroughly document electronic claim files to support actions taken.
  • Maintain adequate reserves and active diaries on all files.
  • Complete assignments.
  • Promptly evaluate and resolve claims through settlement or denial.
  • Visit agency offices on a regular basis.
  • Actively pursue salvage recovery.
  • Assist subrogation unit with subrogation recovery.
  • Assist the special investigative unit with suspicious claims.
  • Report claims in accordance with reporting guidelines or as requested by supervisory personnel.
  • Assign, direct and actively monitor out-of-state claims.
  • Develop and maintain knowledge of policy contracts, court decisions, and industry trends.
  • Handle claims in compliance with statutes, regulations, and case law.
  • Complete assignments.
  • Maintain ability to function as an adjuster
  • Serve as a catastrophe team member or assist in other claim offices or locations as
  • requested.
  • Regular, predictable attendance as employee has to physically be in the office.
  • This list of essential functions is non-exhaustive and may be supplemented as necessary.

    • Promptly report complaints and respond, as directed.
    • Report immediately receipt of all summonses.
    • Report incorrectly rated policies or poor risks to PARM (Underwriting) with the assistance of your supervisor.
    • Submit timely and accurate expense reports and mileage reports.
    • Attend and participate in company claim meetings, seminars, and continuing education activities.
    • Maintain and properly use company facilities, equipment, supplies, and vehicles.
    • Follow company guidelines related to personal use of company vehicles.


    • Physical demands: Normal vision/hearing (with or without correction); Sitting; Standing; Speaking; Mobility; Driving an automobile; climbing ladders.
    • Mental demands: Analytic reasoning; Prolonged concentration.
    • Environmental factors: Standard office lighting, temperatures and noise; Outdoor conditions, lighting, temperatures and noise; On site field inspections of damaged property, such as accident scenes or roofs of buildings.
    • Equipment: Automobile; Camera; Cassette recorder; Computer; Telephone; Ladder.


    • Combination of formal education, training, and experience to acquire knowledge and skills generally equivalent to those possessed by a four-year college graduate. Bachelor’s degree preferred.
    • Ability to interpret policy contracts and legal documents.
    • Strong written and verbal communication skills.
    • Ability to make timely decisions.
    • Good negotiation and public relations skills.
    • Obtain Kentucky Staff Adjuster License within six months of employment.
    • Valid driver’s license and good driving record.

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