PFS Quality Control Representative/UKHC

Lexington - Kentucky (KY),

University of Kentucky

Job Description:

Required License/Registration/Certification


Physical Requirements

The essential job functions of this position require you to: maintain confidentiality; prioritize and manage work effectively; provide exceptional customer service and positively represent UK Healthcare; ensure work is detailed, accurate and completed in a timely manner; perform work in a sedentary position; interact with individuals from various levels throughout the Enterprise and work successfully in a team as well as independently.


Primarily Monday – Friday 8:00 am – 5:00 pm, weekends, evening shifts as the business needs arise

Job Summary

The Patient Financial Services Quality Control representative is responsible for providing day-to-day direct supervision of electronic transmittals. This position will assist in establishing goals and objectives for monitoring work inventory and adjust needs for department as appropriate; manage reporting and work queues to ensure they are completed in a timely fashion; and utilize various reports to track PFS metrics. This position will also maintain compliance with HIPAA, FDCPA, and other legal requirements; create and maintain a positive work environment; and ensure the organizations goals are met.

Skills / Knowledge / Abilities

The ideal candidate will have previous reporting experience; be customer service oriented; possess in-depth HIPAA knowledge; have the ability to lead and direct others toward goal setting and attainment, taking into account divergent demands while managing scope and timelines; be well organized

with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position; and a thorough understanding of resource and reporting management. A high level of respect for confidentiality is a must.

Does this position have supervisory responsibilities?

Preferred Education/Experience

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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