General Manager

Louisville - Kentucky (KY), 40245


Job Description:

Thorntons LLC. is a leading company in our industry in the region. We're now hiring General Managers to help us keep growing. If you're excited to be part of a winning team, Thorntons LLC. is a perfect place to get ahead. You'll be glad you applied to Thorntons LLC.


  • Delight the guest: both internal and external guest alike. Takes pride in delighting our guests and building brand loyalty.
  • Oversees the daily execution of store operations to service guests, maintain standards and deliver the brand/guest experience that enable their store to achieve performance targets and improve financial performance; targets and improve financial performance; must be well organized. Ability to delegate task appropriately and follow up to ensure completion.
  • Trains and empowers team members to delight guests through demonstration of Thorntons core values. Supports and guides team members through career path. Holding their Team Members o a high standard of execution through coaching and accountability.
  • Demonstrates Thorntons core values by assisting and coaching GSRs and providing helpful support to the RM.
  • Controls labor cost, supplies, cash, and inventory within budget. Understanding reports and how the information can impact and/or increase sales.
  • Communicates with Team Members in ways that motivates and inspires them to act in accordance with Plan to Win.
  • Promote and ensure a clean, organized, and safe work environment for all team members.
  • Control productive salaries, supplies, cash, and inventory at or below budget to maximize profitabilit.
  • Develop plans to correct budget overages, measure and track plan effectiveness, and ultimately achieve budget in a timely manner.
  • Recruit, interview, and hire all store staff to ensure adequate coverage for all shifts.
  • Provide proper orientation initial and ongoing training, and regular evaluation of all team members to ensure team member success and development.
  • Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records.
  • Promote sales and profits working within the local community to partner and support events and charitable causes that extend the Thorntons Brand.
  • Complete market surveys within the store's traffic area to remain competitive .
  • Ensure proper procedure is followed relating to safety, accidents, and incidents including investigations and documentation.
  • Perform additional duties as assigned.


  • High School Diploma or GED
  • College degree or equivalent experience
  • Minimum 3 years single-unit retail experience
  • Able to use a computer and or a register
  • Able to stand for long periods of time
  • Exhibits a positive and friendly demeanor in all guest interactions
  • Must be detail oriented
  • Pass a background check

Job Type: Full-time

Salary: $47,500.00 /year


  • general manager: 3 years (Required)


  • Bachelor's (Preferred)

Work authorization:

  • United States (Required)

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