USA

Communications Operator

Louisville - Kentucky (KY), 40202

University of Louisville Physicians

Job Description:

Overview

U of L Health- Peace Hosital is currently hiring for a Full Time day shift Communications Operator.

U of L Health- Peace Hospital recently celebrated being named one of the Best Places to Work in Kentucky for 2016, 2017 and 2018! We are one of the country’s largest private, non-profit psychiatric/mental health hospitals with a total of 220 beds. The facility offers the most comprehensive array of psychiatric treatment and substance abuse services in the state, including specialized programs and services along the full continuum of care, including inpatient, partial hospitalization and intensive outpatient programming for all ages, including children, adolescents, and adults. We offer competitive benefits for all FT or PT positions.

Provide efficient hospital communications through the operation of the hospital switchboard and paging system. Act as an ambassador for KentuckyOne Health by being pleasant and helpful towards anyone having contact with you as an employee.

Responsibilities

1. Performs all duties related to switchboard activity, i.e. completing incoming calls, paging hospital personnel and forwarding messages. Authorizes long distance telephone calls in accordance with established procedure. Measure of Success: Successful communication with no disciplinary actions during evaluation
period.
2. Responds quickly and accurately to incoming emergency signals and requests for announcing hospital codes. Responsible for knowing appropriate procedures related to emergency situations.
Measure of Success: Successful communication with no substantiated complaints during evaluation period.
3. Responsible for making necessary announcements daily in accordance with standard procedures. Measure of Success: Successful communication with no more than 2 substantiated complaints annually.
4. Performs duties related to discharge activity i.e. uses 2 identifiers for discharge of valuable bags, assures patient accepts that all items are accounted for and signs the bag.
5. Performs duties related to front desk activity i.e. welcome patients and visitors in person or on the telephone; answering or referring inquires using KyOne Health AIDET, assuring the visitor needs are met and they get to their destination/person visiting, assures visitors are identified with a visitor’s badge and properly sign in, is aware of and follows HIPPA rules, keeps a tidy area.
6. Other duties as assigned by management.

Qualifications

Required Education:
  • High School Diploma or equivalent preferred

Preferred Experience:
  • Required Minimum Knowledge, Skills and Abilities Six months to one year switchboard operator experience

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