USA

Front Desk/PBX Clerk

Harvey - Louisiana (LA), 70058

Boomtown New Orleans Casino Hotel

Job Description:

A career in gaming? At Boomtown Casino and Hotel New Orleans, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Provides friendly and efficient service to guests during check in/check out procedures.
  • Makes and confirms reservations and assists guests with problems or questions.
  • Obtains information necessary to guarantee rooms (e.g. identification, credit card verification, etc.).
  • Performs Front Desk, Call Center, and other hotel-related duties when necessary.
  • Keeps Hotel Services Supervisor informed of any problems.
  • If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.
  • Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
  • Maximizes resort revenues by selling reservations based on predetermined rate strategies.
  • Accurately enters all reservations into the computer system according to department policy and procedure.
  • Provides information to guests regarding local services and events.
  • Assists the Player Development team with all reservations and requests.
  • Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.
  • Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.
  • Remains current on all casino activities and assists guests with all inquiries.
  • Answers phone and assists with clerical tasks.
  • Ensures that rooms are clean prior to issuing keys.
  • Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization.
  • Maintains an operating bank, renders bills, and issues change.
  • Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
  • Responsible for the control of safe deposit transactions.
  • Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
  • Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.
  • Performs all other related and compatible duties as assigned.
  • Maintains strict confidentiality in all company matters.

To be successful in this position it will require the following skill set

  • High School Diploma or equivalent required.
  • Prior hospitality or Front Desk experience preferred.
  • Strong computer skills with proficiency in Microsoft Office applications preferred.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must possess excellent interpersonal skills.
  • Must have good oral and written communication skills; must be fluent and literate in English.
  • Must have basic math and money handling skills.
  • Ability to provide excellent customer service.
  • Must have ability to work efficiently in a team-oriented environment.
  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
  • Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

Job Type: Part-time

Work Location:

  • One location

Benefits:

  • Paid time off
  • Tuition reimbursement

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