MAP Operator

locationNew Orleans - Louisiana (LA), 70146

atSerco North America

Estimated salary $55,965 a year

Job Description:

Position Description:
Join Serco as a MAP Operator in New Orleans, Louisiana!

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the free MAP patrol and incident management service program providing safe, quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles. The primary purpose of the MAP program is to ensure state highways are free of obstructions and safe for the traveling public.

You will be part of a team that works closely with LADOTD, local law enforcement and other first responders daily.

In this role you will:

  • Monitor state highways for vehicle crashes, disabled/abandoned vehicles, debris, and lane-closing events, traffic signal malfunctions, damage to state equipment on state roadways, and general incident/congestion scenarios.
  • Provide roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.).
  • Work closely with police and other first responders at highway incidents.
  • Provide incident response, on-scene traffic control and limited first aid .
  • Provide Traffic Incident Management (TIM) services.
  • Use a two-way radio and/or smart phone to communicate and coordinate with the Traffic Management Center (TMC) staff and local Police agencies.
  • Observe required safety procedures to avoid injury and accidents, at all times.
  • Complete a combination of classroom and field training to be certified as a motorist assistance operator.

To be successful in this role you will have:
  • High school diploma or its equivalent
  • 0-2 years’ experience in incident management or related field
  • Must possess
a valid Louisiana driver’s license
  • Availability to work various shifts, weekends, and holidays
  • Able to work in an outdoor environment, lift/carry 50lbs, and walk unassisted for 300 yards
  • Able to speak English language (Bilingual is plus)
  • Minimum age requirement of 21

This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

Additional desired experience and skills:
  • Minor vehicle maintenance knowledge

If you are interested in supporting the LADOTD mission and making the roadways safer for the travelling public, submit your application now for consideration.

**Serco Inc. is using this posting for the purpose of building a talent pipeline of qualified candidates for future anticipated growth. This position is not a funded/active opening. Should the position become funded/active, qualified candidates will be invited to re-apply to the updated posting.**
Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

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