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USA

Room Service Server

Shreveport - Louisiana (LA), 71101

HRI Development LLC

Job Description:

JOB SUMMARY
Courteously and efficiently delivers food and beverage orders to guest rooms according to hotel specifications. Also assists in the maintenance of the Room Service area and equipment.

JOB DUTIES
  • Maintain complete knowledge of all liquor brands, beers and non alcoholic selections available in Room Service.
  • Maintain knowledge of the particular characteristics and description of every wine and champagne by the glass and major wines on the wine list.
  • Maintain complete knowledge of designated glassware and garnishes for drinks.
  • Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
  • Maintain complete knowledge of guest room layout, locations and room numbers or names.
  • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Maintain complete knowledge of correct maintenance and use of equipment, use equipment only as intended.
  • Maintain complete knowledge and comply with all departmental policies/service procedures.
  • Maintain knowledge of P.O.S. and manual systems.
  • Answer Room Service phone within three rings, using correct salutations and telephone etiquette.
  • Complete opening side duties as assigned:
  • Check quality and amount of all Room Service stock and supplies using checklist.
  • Fold/stack Room Service napkins.
  • Requisition all necessary supplies and transport from storeroom to Room Service.
  • Set tables and trays according to service standards.
  • Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non alcoholic) according to service.
  • Ensure a sufficient supply of all silverware, glassware and chinaware for service
  • Prepare all cold food items (cereals, fruits, salads).
  • Check cleanliness and condition of all equipment for use in Room Service area, rectify any deficiencies.
  • Ensure all flowers and decorative items are fresh for guest use.
  • Retrieve all food orders from kitchen and place on table/tray in accordance with the departmental standards.
  • Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
  • Transport tables/trays from Room Service area to guest rooms, ensuring all standards of food presentation are maintained to ensure that no spillage occurs.
  • Enter the guest room and place the table/tray by following the established departmental procedures.
  • Serve the food items and beverages to the guest in accordance with departmental standards.
  • Open and serve wine/champagne bottles.
  • Anticipate guests' needs, respond promptly and acknowledge all guests even when busy.
  • Maintain positive guest relations.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Handle guest complaints following the six step procedure and ensuring guest satisfaction.
  • Present check to guest for signature/payment. Adhere to all payment procedures established by Accounting.
  • Set up and deliver amenities to designated rooms.
  • Monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms, and guest corridors following procedures laid down in departmental standards.
  • Transport all tables and/or trays from guest rooms to Room Service area as assigned.
  • Clean and reset tables and/or trays, maintaining sufficient supply in the Room Service area.
  • Collect and report tips at the end of the assigned shift.
  • Complete closing side duties:
  • Properly store all reusable goods.
  • Breakdown all goods as specified in departmental standards.
  • Clean all equipment as assigned in the side duties.
  • Categorize and Restock items for next service.
  • Remove all dirty linen; fold napkins.
  • Reset tables/trays.
  • Complete all closing reports as assigned.
  • Morning (AM) Set up and deliver door knob orders.
  • Evening (PM ) Collect door knob menus from guest rooms.

MINIMUM REQUIREMENTS
  • Minimum required to serve alcoholic beverages.
  • Must be able to satisfactorily communicate in English with guests, management and co workers to their understanding.
  • Be able to compute basic mathematical calculations.
  • High school graduate or equivalent
  • Certification of previous training in liquor, wine and food service
  • Ability to satisfactorily communicate in English with guests, management and co workers.
  • Ability to provide legible communication.
  • Ability to understand guests' service needs.
  • Ability to be well organized, maintain concentration and think clearly when providing service to numerous guest rooms within any given period of time.
  • Ability to focus on details.
  • Ability to maintain good coordination while serving orders quickly.
  • Ability to exert physical effort in transporting trays and tables from service area to guests.
  • Ability to endure abundant physical movements throughout the work areas.
  • Ability to perform job functions with minimal supervision.
  • Ability to work cohesively with co workers as part of a team.

Ability to maintain ABO Card and LACT Permit

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