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Room Service Server

Shreveport - Louisiana (LA), 71101

HRI Development LLC

Job Description:

Courteously and efficiently delivers food and beverage orders to guest rooms according to hotel specifications. Also assists in the maintenance of the Room Service area and equipment.

  • Maintain complete knowledge of all liquor brands, beers and non alcoholic selections available in Room Service.
  • Maintain knowledge of the particular characteristics and description of every wine and champagne by the glass and major wines on the wine list.
  • Maintain complete knowledge of designated glassware and garnishes for drinks.
  • Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
  • Maintain complete knowledge of guest room layout, locations and room numbers or names.
  • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Maintain complete knowledge of correct maintenance and use of equipment, use equipment only as intended.
  • Maintain complete knowledge and comply with all departmental policies/service procedures.
  • Maintain knowledge of P.O.S. and manual systems.
  • Answer Room Service phone within three rings, using correct salutations and telephone etiquette.
  • Complete opening side duties as assigned:
  • Check quality and amount of all Room Service stock and supplies using checklist.
  • Fold/stack Room Service napkins.
  • Requisition all necessary supplies and transport from storeroom to Room Service.
  • Set tables and trays according to service standards.
  • Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non alcoholic) according to service.
  • Ensure a sufficient supply of all silverware, glassware and chinaware for service
  • Prepare all cold food items (cereals, fruits, salads).
  • Check cleanliness and condition of all equipment for use in Room Service area, rectify any deficiencies.
  • Ensure all flowers and decorative items are fresh for guest use.
  • Retrieve all food orders from kitchen and place on table/tray in accordance with the departmental standards.
  • Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
  • Transport tables/trays from Room Service area to guest rooms, ensuring all standards of food presentation are maintained to ensure that no spillage occurs.
  • Enter the guest room and place the table/tray by following the established departmental procedures.
  • Serve the food items and beverages to the guest in accordance with departmental standards.
  • Open and serve wine/champagne bottles.
  • Anticipate guests' needs, respond promptly and acknowledge all guests even when busy.
  • Maintain positive guest relations.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Handle guest complaints following the six step procedure and ensuring guest satisfaction.
  • Present check to guest for signature/payment. Adhere to all payment procedures established by Accounting.
  • Set up and deliver amenities to designated rooms.
  • Monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms, and guest corridors following procedures laid down in departmental standards.
  • Transport all tables and/or trays from guest rooms to Room Service area as assigned.
  • Clean and reset tables and/or trays, maintaining sufficient supply in the Room Service area.
  • Collect and report tips at the end of the assigned shift.
  • Complete closing side duties:
  • Properly store all reusable goods.
  • Breakdown all goods as specified in departmental standards.
  • Clean all equipment as assigned in the side duties.
  • Categorize and Restock items for next service.
  • Remove all dirty linen; fold napkins.
  • Reset tables/trays.
  • Complete all closing reports as assigned.
  • Morning (AM) Set up and deliver door knob orders.
  • Evening (PM ) Collect door knob menus from guest rooms.

  • Minimum required to serve alcoholic beverages.
  • Must be able to satisfactorily communicate in English with guests, management and co workers to their understanding.
  • Be able to compute basic mathematical calculations.
  • High school graduate or equivalent
  • Certification of previous training in liquor, wine and food service
  • Ability to satisfactorily communicate in English with guests, management and co workers.
  • Ability to provide legible communication.
  • Ability to understand guests' service needs.
  • Ability to be well organized, maintain concentration and think clearly when providing service to numerous guest rooms within any given period of time.
  • Ability to focus on details.
  • Ability to maintain good coordination while serving orders quickly.
  • Ability to exert physical effort in transporting trays and tables from service area to guests.
  • Ability to endure abundant physical movements throughout the work areas.
  • Ability to perform job functions with minimal supervision.
  • Ability to work cohesively with co workers as part of a team.

Ability to maintain ABO Card and LACT Permit

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