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Clinical Customer Service Representative -Neuro - Zayed 12 E...

locationBaltimore - Maryland (MD),

atJohns Hopkins Hospital

Job Description:

Clinical Customer Service Representative -Neuro - Zayed 12 East/EMU

Requisition #: 399380
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Nursing Support/Patient Care
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: Yes
Date Posted: July 28, 2021

The Clinical Customer Service Representative enhances service excellence at Johns Hopkins Hospital by serving as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units. The CCSR also provides a broad spectrum of customer support services to medical, nursing, and administrative staff by performing a variety of unit specific activities geared to meet unit, department, and institutional needs.

Minimum Qualifications: (1) HS Diploma or equivalent, one year of college credit preferred. (2) Minimum of six months experience in healthcare or office setting. (3) Strong customer service experience in a high volume work

setting (ie. call center, guest services, reception etc. preferred.)

Hours: 40 per week

Shift:

Day Shift, hours vary

Every other weekend required.

Location: Zayed 3, Baltimore, MD

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.

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