Member Service Representative, PT - Westford, MA

Westford - Massachusetts (MA),

Jeanne D'Arc Credit Union

Job Description:

Demonstrates a broad understanding of deposit and consumer loan products and services and is able to perform various duties related to the efficient account opening, origination of consumer loans, and accurately & efficiently processing member data, under the general supervision of the Assistant Branch Manager. Builds member relationships with an emphasis on financial education, through knowledge and understanding of all credit union products & services. Quality of the work produced and level of productivity is within acceptable range for the department and corresponds to level of experience; adheres to established policies and procedures. Supports the Credit Union’s Core Values and Ultimate Goal along with the branch’s focus on service, quality, efficiency, and teamwork.


  • Actively engages in the relationship building process by identifying potential financial needs for members and makes appropriate referrals of products & services such as: savings, checking, credit/debit cards, internet/mobile banking, consumer loan products, etc.
  • Educates and offers member Life and Disability insurance & GAP insurance protection on their loan
  • Understands and maintains a working knowledge on all credit union deposit and loan products and can identify appropriate products to best meet member needs.
  • Performs routine transactions such as account opening, originating consumer loan applications, basic deposit/loan transactions accurately and
efficiently; assists in balancing the department at the end of the day.
  • Performs all functions of a Teller; performs individual settlement procedures and balances cash drawer daily; conducts end of day balancing.
  • Communicates loan decision to member; facilitates the disbursement of funds for personal, auto, and loans secured by collateral
  • Collaborates effectively with team members to maintain high quality member service and efficient department operation; Establishes and maintains a good working relationship with all credit union personnel.
  • Takes responsibility for addressing member questions/concerns and refers issues that exceed authority to appropriate personnel.
  • Signs treasurer checks and conducts wire transfers within authorized limits.
  • Adheres to all branch processes, procedures, and compliance regulations including member identification and confidentiality policies.
  • Understands and supports branch metrics that are used to measure success.
  • Participates in department and/or organizational projects as directed.
  • Performs related and unrelated duties as assigned and therefore required.
  • Qualifications

    High School Diploma or GED plus specialize coursework; 2-4 years of related experience; or equivalent combination of education and experience. Cash handling experience and ability to cross-sell credit union products are also required. Strong member relations and effective communication are essential.

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