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Manager of Employee

Inver Grove Heights - Minnesota (MN),

CHS Inc.

Job Description:

CHS has a new career opportunity within our CHS Employee Experience service center. We are looking for a Manager of Employee & Operations Excellence to transform our service center to deliver a superior human resource experience to our employees, business partners, and managers. You will be responsible for managing a team that will focus on assisting in the areas of HR processes and systems, compensation, benefits, HR policies and guidelines, employee relations, and customer inquiries.

The ideal candidate will focus on process improvement and drive the delivery of operational excellence to employees, managers and HR professionals. Also, you will play a central role in the continued evolution of our HR Operating model by improving performance and reducing the cost of our current capabilities, while expanding the scope of services of the Employee Excellence and HR Operations Service Center

You will add value by:
Delivering and supporting the development of the Employee Experience and HR Operations strategy, including future operating model recommendations and implementation.
Leading the strategic direction and creating HR policies, procedures, systems, and initiatives. Gauge services commensurate with organizational growth, including the development of a global service delivery model and corresponding strategic roadmap.
Guiding the Employee Experience team and the execution of all HR Operations activities and escalations for effective and efficient service.
Managing the day-to-day operations, providing performance feedback, career counseling, and development to team members, including robust career pathing.
Overseeing workloads and managing back-up processing support accordingly to provide a one-stop for HR Services.
Ensuring appropriate level of response to routine inquiries for employees, managers and HR professionals with an emphasis on both quality and speed/timeliness.
Expanding services delivered by working with our partners, both internal and external, to drive operational excellence.
Assessing current service center technology, consistently provide improvement recommendations, prioritizing the use of technology and innovation into the service delivery model, working closely with HR technology to improve systems and process, testing new offerings and implement changes.
Developing and managing SLA’s (service level agreements), KPIs (Key Performance Indicators), and metrics to ensure excellent HR operational delivery with customers.
Partnering with company stakeholders and vendors on strategy and capability development by bringing suggestions and customer perspective to the design of programs and processes Basic Qualifications: (required)
Bachelor’s degree

5 plus years in one or more of the following:
Human Resources
HR Operations
Human Resources Business Partner
Organizational Development
Management / Management Consulting with emphasis in HR Preferred Qualifications: (desired)
Bachelor’s degree in business management, human resources, organizational design or HR operations
Supervisory or managerial experience
Customer service or call center experience
Project management certification (PMC)
HR Operations organizational design and effectiveness experience
Management and cross-functional experience
Transformation experience
Education/training in continuous improvement methodologies – Continuous Improvement, Six Sigma, Lean, process optimization, or related disciplines
Education and/or training in operations management

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