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USA

Clinic Surgical Scheduler - 40 hours a week

Maple Grove - Minnesota (MN),

Fairview Health Services

Job Description:

Overview

Fairview Health Services is looking for an evening Clinic Surgical Scheduler based out of the M Health Maple Grove Facility in Maple Grove, Minnesota. The schedule will be Monday – Friday between the hours of 7:30 am and 5:30 pm. This position requires you are able to work one Saturday a quarter and be on call one Saturday a quarter; the Saturday shift is 7:30 – Noon. This is a casual position meaning that there are no guaranteed hours, they are all on call as needed; however, this position will have a full time schedule for the foreseeable future.

Responsibilities/Job Description

The Clinic Surgical Scheduler is responsible for serving patients, providers, and staff in facilitating access to services, tests, procedures, etc. at the direction of the care provider. The Clinic Surgical Scheduler coordinates the flow and exchange of information related to patient activity and performs scheduling functions, and other clerical functions to meet the needs of scheduling.
  • Professionally answers and appropriately direct calls in a fast paced call center
  • Responsible for creating the first impression of Fairview’s services to patients, families, and other external customers
  • Demonstrates ability to provide service while adjusting approaches to reflect developmental level and cultural difference of population served
  • Effectively work with medical staff, nursing, ancillary departments, and other external sources to ensure patient’s needs are met
  • Performs appropriate scheduling functions, via computer system, including entry of demographic, insurance, referring physician data, and exam information
  • Registers patients, schedules, obtains insurance information and verifies patient demographics
  • Maintain the accuracy of multiple physician’s schedules in the clinical practice management system
  • Requests and receives medical records from appropriate sources, if applicable
  • Send comprehensive new patient packet information and brochures

Qualifications

Required Qualifications
  • One year customer service experience in health care OR administrative assistant experience
Preferred Qualifications
  • Vocational/Technical Training or Associate Degree
  • Two years scheduling patient appointments and/or registering patient information with knowledge of insurance in a practice management system OR equivalent combination of education and experience
Other Required Skills
  • Working knowledge of electronic medical records and scheduling. Word processing and spreadsheet skills

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