Child Support Specialist

Cape Girardeau - Missouri (MO), 63701

Family Support Division

Job Description:

The Family Support Division is seeking applications for a Child Support Specialist position(s) within the Cape Girardeau County/Cape Girardeau Child Support Office located at 471 Siemers Drive, Cape Girardeau, MO 63701.

Job Description:
This position will perform the following duties, but not limited to;
  • Investigate non-support inquiries, prepare cases, interview custodial and non-custodial
parents, and locate non-custodial parents;
  • Initiate legal mandates for child support where none exists. Receive and process
referrals for location of non-custodial parents in non-support claims, using investigative
techniques and a range of state, federal and other resources; pursue new leads as the
case develops;
  • Interview non-custodial parent in order to provide information and advice concerning
program policy, procedures and guidelines as they relate to child support obligations,
collection and distribution;
  • Initiate legal action and/or genetic testing to determine and/or establish paternity. Use
administrative process and/or legal referral for the establishment of child support and/or
medical support orders.
  • Evaluate non-custodial parent's income and expenses to compute the child support
obligation amount. Initiate enforcement action on non-paying child support cases by
making phone calls to non-paying parents, filing orders and issuing income withholding
orders, filing liens of various types, and filing prosecuting attorney and interstate
  • Perform central registry location services for child support cases under the auspices of
the Missouri child support program. Calculate and determine arrearage on child support
cases; monitor payments, request for refunds and release payments as appropriate;
  • Review and seek case modifications, as required; prepare evidence packets for legal
proceedings with the circuit court and file administrative judgments with the circuit clerk.
Initiate and receive telephone and written inquiries from custodial and non-custodial
parents, attorneys and/or employers regarding the child support program and/or specific
case situations;
  • Schedule and participate in administrative hearings conducted by the Division of Legal
Services. Negotiate and prepare repayment agreements with public assistance clients
when fraud or theft has
  • Review and verify Internal Revenue Service and State tax intercept listings, assist in
coordinating and processing intercept actions, advise clients about the provisions of the
Internal Revenue Service and Missouri Tax Intercept programs, prepare and process
refund, and redistribute and release child support collection requests as appropriate.
  • Forward all undeliverable child support collections to the Division of Unclaimed Property as appropriate; and
  • Serve as liaison with other public and private entities in the course of intercepting
benefits, withholding of assets or the suspension of various licenses (such as hunting,
driver's or professional licenses) to enforce child support obligations or collect past-due
child support.

Knowledge, Skills, and Abilities:

Four or more years of clerical experience (e.g., General Office Assistant, Office Support Assistant, etc.) in income maintenance or child support activities with the Missouri Department of Social Services.
A Bachelor's degree from an accredited college or university.
(Qualifying experience as described below may substitute year-for-year for deficiencies in the required education.)
Four or more years of experience in areas requiring extensive customer interaction which includes working with, or management of, business or employee financial records, sales, marketing, management, direct consumer or public contact, and/or customer service functions; and possession of a high school diploma or GED certificate.

Job Posting Number:

Opening Date:

Closing Date:

Number of Vacancies:

Social Services



Cape Girardeau


Zip Code:

Job Type:


Salary Range:
$30,280.08 - $31,276.08 Annual

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